![Cathay Pacific](https://media.trabajo.org/img/noimg.jpg)
Cabin Crew Base Executive
2 weeks ago
- London, UK
- Cathay Pacific
- Application Deadline
Role Introduction
To actively support the management of the cabin crew base performance in addition to conducting operational functions such as scheduling and pre-flight planning, personnel related administration for the base and ensuring clear communication with cabin crew and other departments.
Relationship Management and Communication
- To deputise for the Cabin Crew Manager as required
- Take a proactive role in strengthening the bonds between cabin crew and management
- Help to build and maintain strong working relationships with the base cabin crew community and office teams
- Be a source of support and guidance for local cabin crew to enable them to adapt to the changing business and operational environment
- Liaise with Airports and other departments as necessary
- Help to enhance the performance standard of cabin crew through positive reinforcement and recognition in order to drive a high performing culture
- Provide regular feedback, counselling and support to cabin crew for the setting of goals and developmental plans
- Manage attendance
- Conduct first stage investigations for passenger complaints, punctuality, uniform and grooming infractions and grievances and disciplinary meetings with the Manager
- Counsel and coach probationary and nonprobationary cabin crew
- Coach and resolve crewtocrew issues
- Monitor cabin crew performance records, provide coaching as necessary to ensure communication of high/low scores
- Help to administer the local recognition programme
- Gather and send all relevant information for roster preparation to Crew Resources
- Liaise with Crew Resources and Crew Operations for roster changes, advise crew etc.
- Action last minute swaps, special requests and other last minute requirements
- Ensure the integrity of Cathay Pacific cabin safety and security policies and procedures are maintained at all times
- Monitor the day to day operation and oversee general base office administration
- Ensure crew report and depart on time and liaise with ground staff in regard to any disruptions to flight schedules
- Receive sick callins and make roster adjustments
- Process resignations and all leave requests
- Prepare recruitment materials as required
- Compile file data for merit based promotions
- Participate in recruitment, selection and promotion activities as required
- Emergency and Accident and Crisis Response responsibilities as required
Requirements:
Academic Qualifications
- Tertiary Education or equivalent in a Human Resources Discipline
- At least 5 years relevant work experience in airline industry
- Strong communication and interpersonal skills
- Excellent command of written and spoken English
- Strong computer literacy e.g. Excel, PowerPoint, MS Word
- Knowledge of cabin crew operational environment and standards (safety, service, etc.)
must have the right to live and work in the UK.
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