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Product Technologist-textile
3 months ago
Product Technologist within our Textiles category.
We're the UK's number one choice for homewares - we're ambitious about our brand, about being a good company, and about profitable growth.
With 13 million active customers in the last 12 months, we offer over 50,000 products, including our own Dorma and Fogarty brands, across 170+ stores.
We're also developing products to help customers live more sustainably by introducing new materials and circular design and broadening our 'The Edited Life' ranges.
- Our renewed purpose is 'to help create the joy oftruly feeling at home, for now and for generations to come
'ambitious about our brand' ambitious about being a good company',and 'ambitious about profitable growth'. We're focused on growing as the numberone choice for home, furniture and more, loved by our customers shopping morefrequently in a fast-moving, post-pandemic environment.
The Quality and Sourcing Team work cross functionally providing product technical, quality, sourcing, ethical, packaging and sustainability expertise to help the business deliver the product strategy.
Roles within the Quality and Sourcing team include:
Product Technologist
Responsible for managing the technical development of product ranges ensuring products meet quality, ethical, legal, and sustainability standards.
We work closely with suppliers and buyers to launch product on time inline with the critical path, we are always working to improve products, raise star ratings and reduce returns in line with our targets.
We put the customer first in everything we do.Our Behaviours and Values
Our shared values of 'act like owners', 'keep listening and learning', 'long term thinking', and 'stronger together' help ensure we are always finding better ways of doing things and spending our time focusing on what's important.
As a Product Technologist with us you will:
Make time to actively
connect creating and maintaining strong relationships across functions and externally with suppliers.
Demonstrate strong communication skills through influencing and engaging others with relevant and timely information, creating a common understanding.
Be curious and open minded, ask questions and seek out people and experiences to develop your knowledge and understanding
Put the customer first taking a customer lead approach. Be an advocate for quality and sustainability and take pride in helping to improve the customer experience
Make it happen by taking ownership and delivering at pace, knowing what needs more time to consider and what actions need to be taken quickly. Embrace challenges and get to the root cause to deliver solutions. Identify when to escalate issues that are outside your control.
The role
- You will be responsible for managing the technical development of product ranges ensuring products meet quality, ethical, legal and sustainability standards.
- You'll work directly with manufacturers in the UK and Asia advising on best practice and manage product approvals in line with the critical path, ensuring on time launch.
- Support the category by understanding the market, competitor products and their specifications
- Develop our product specifications and enhanced product testing plans.
- Monitor category performance against objectives and targets including returns and customer reviews to improve product ranges.
- Quickly address product issues and complaints to minimize risk and impact within appropriate time frames.
- Keep up to date with safety and legal requirements, become the technical expert for your product category(s).
- Ensure that manufacturing sites meet Dunelm's Technical and Ethical standards and support with corrective actions.
About you
- Experience in a similar role, in retail or supply chain
- Product development experience (têxtiles based)
- Sound knowledge of product riskassessment.
- A selfstarter able to work with mínimal supervision.
- Excellent analytical, communication and influencing skills.
- Ability to prioritise and take initiative in a fastpaced environment.
- A good team player with excellent time management skills.
