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Customer Service Co-ordinator

3 months ago

Tamworth, Staffordshire, United Kingdom Pertemps Burton Commercial Full time
Customer Service Coordinator Monday
  • Friday8:30am 5pm£24K per annum Are you a natural problem solver with excellent communication skills? Pertemps are recruiting for a dedicated and enthusiastic candidate to join our client's fantastic team.
ResponsibilitiesFollow all customer service procedures as outlined in the manual- including monthly focus on amending posting dates.
Follow the companies process in line with HMRC requirements, link all paperwork to NAV or the company folder.
Liaise with all relevant departments to agree availability of stock, agree delivery dates and confirmation of order fulfilment.
Day to day communication with customers with emphasis on meeting order quantities and timescales.
Collate and update customer information files on individual accounts.
Dealing with debt notes, returns, collections, credit notes and invoices.
Editing and converting orders, raising invoices, sending invoices and produce a consignment not for delivery.
Complete credit and debit card payments and refunds.
Track parcels.
Deal with customer complaints and enquires.
Adhoc Administration duties as required by customer service departments. SkillsExcellent use of word, excel, shopify and NAV systems.
Good telephone manner.
Good communication skills.
Good negotiation skills.
Good problem-solving skills.
Ability to work under own initiative as well as part of a team.
Excellent administration skills.
Good attention to detail.5 years minimum experience working in a customer service environment. If you are passionate about delivering exceptional customer experiences and want to be part of a dynamic team. Apply now