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East & West Lancashire Place Operational Specialist

3 months ago

Rawtenstall, Lancashire, United Kingdom FCMS Full time

Job Title:
East and West Lancashire Place Operational Specialist

Responsible to:
North, East, West Lancashire (NEWL) Operational Manager

Accountable to:
Lancashire Place Lead

Hours: 37 hours per week

Base:
Rossendale MIU, Bacup Road, Rawtenstall, BB4 7PL

Pay:
£27,000 per annum (salaried)

Our
'Why':

To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.

Our behaviours should be in line with our values which form part of our Company DNA:

Our key expectations are:
Ø Self-awareness - Living authentically

Ø Adaptability

  • Being ready to adjust depending on the situation
Ø Openness - What you see is what you get

Ø Positivity with a real sense of being able to strive for the impossible

Ø Generosity of spirit

  • Everyday should be an opportunity to act with kindness
Ø Ability to have fun - Taking the role seriously, whilst being yourself

Job Summary
The Operational Specialist is a new role in FCMS.

Using experience and knowledge of service delivery, alongside the Operational Manager, you will be responsible for the smooth running of our services on a routine basis, with visible management and leadership of service delivery teams.


The East & West Lancashire Place Operational Specialist will be responsible for supporting the North, East, West Lancashire (NEWL) Operational Manager in providing our staff the correct environment (physical and non-physical) to deliver exceptional healthcare.


The East & West Lancashire Place incorporates:
Rossendale Minor Injuries Unit and the Face-to-Face element of West Lancashire GP Out of Hours.


With a focus on day-to-day service provision, you will ensure that the East and West Lancashire Place services are able to meet the demands of commissioners (KPIs and Quality) the volatile, unpredictable nature of Urgent and Emergency Care, and the expectations of patients.


Duties and Responsibilities

  • To provide compassionate, effective, and visible management and leadership to the East and West Lancashire Place team.
  • To ensure good people management practices and that effective & supportive teamworking is felt across the East and West Lancashire Place team.
  • To role model a learning and coaching culture based on openness, learning and continuous improvement that supports continuing personal development.
  • To encourage staff members to take personal responsibility and ensure they have the necessary autonomy to deliver excellent healthcare services in a busy highpressure environment.
  • To be responsible for the daytoday support and management of the East and West Lancashire Place service / team.
  • To support the East and West Lancashire Place team on a daytoday basis with knowledge and expertise of software, system and equipment use.
  • To work closely with the Virtual Care business unit, NEWL Place Operational Manager, the East and West Lancashire Place team, NWAS and with appropriate Trust staff to ensure that patient journeys are quick, effective, and safe.
  • To be part of a network of staff providing senior management on call cover in the out of hours period on a rotational basis.
  • To work with the Lancashire Lead and NEWL Place Operational Manager to ensure that the East and West Lancashire Place service meets (as a minimum) national standards, contractual obligations and KPIs, and where this is not achieved plans are created, actioned and monitored to ensure compliance.
  • To work alongside the Lancashire Lead and NEWL Place Operational Manager and Virtual Care colleagues to ensure that where commissioned services span both Business Units that delivery is seamless and supportive of each other, and patient journeys are safe, quick and cost effective.
  • To contribute and knowledge and skill to staff planning ensuring rotas are appropriately staffed and that on the day and short notice issues that affect capacity are managed in real time to minimise impact on service delivery.
  • To contribute knowledge and skill working with the NEWL Operational Manager and Business Intelligence Team to develop (and use) operational dashboards that can be used to understand the operational activity of the department, that aids operational management and planning.
  • To contribute knowledge and skill and working with the NEWL Operational Manager and Business Intelligence Team to ensure KPI and Quality data and reports are produced on time and are an accurate reflection of the work undertaken.
  • To continually assess our service processes, policies, and procedures to ensure that improvements or efficiencies are continually identified, and changes are made to improve service delivery or organisational performance where appropriate.
  • To work with NEWL Operational Manager and East and West Lancashire Place staff so that we can evidence the positive impact, clinical and nonclinical of the work we do.
  • To contribute operational expertise and