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Switchboard Operator/receptionist

3 months ago

South Shields, South Tyneside, United Kingdom Sort Group Full time

Location:
Sort Legal subsidiary branch - South Shields.

Hours:

Full time OR Part time hours considered

Monday to Friday.

  • This role is a newly created role due to the increase in telephone call volumes and will suit someone on either full time or part time working hours. We will consider flexibility as long as the hours are during our core business operating hours of _

Job Profile


Sort Legal is based in Derby and we have branches based in Cardiff and a small subsidiary branch in South Shields.


Sort Group is a group of companies working in the property, legal and financial industries, providing technology driven solutions for Conveyancing.

We embrace the latest technologies to speed up client communication and case management to deliver the best possible customer service.


This position is for an experienced Switchboard / Receptionist with strong verbal and written communication skills to handle incoming calls into the Conveyancing department, based in our small, friendly office in South Shields.

You will be responsible for handling all incoming calls and liaising with our conveyancing departments in Derby and Cardiff.


This is a newly created position due to the increasing volume in telephone calls and as such, we are looking for someone who has previously worked in a busy office environment and who can self-manage, with the ability to implement an effective and welcoming first point of contact experience for our clients.


To be successful, you should possess professionalism, have an ability to communicate effectively and have a positive and outgoing personality.

You should possess good multitasking skills to be able to handle a very busy switchboard with general administrative duties and be able to represent Sort Group in a professional manner.

R
ole Overview

  • Telephone answering and message taking ensuring that all incoming calls are picked up promptly and provide excellent Customer service.

Position Requirements

  • At least 2 year's experience preferably working within a similar role
  • Able to work with mínimal supervision
  • Must have excellent telephone manner and communication skills.
  • Must be able to prioritise work, be able to selfmanage and have good attention to detail and work well under pressure.
  • Must be assertive, calm, friendly and a good team player.
  • Must have good IT Skills.
  • Knowledge and understanding of property conveyancing, cyber
- crime and data Protection.

Package

Salary:
£22,010.56 per annum based on 37 hours per week.

20 days annual leave with long service accrual + birthday holiday + bank holidays

Company Pension and Death in service

BUPA Cashplan on completion of probation.

Please note:
Only successful applicants will be contacted.

Job Type:
Permanent

Salary:
From £22,010.58 per year

Benefits:

  • Company events
  • Company pension
  • Free flu jabs
  • Life insurance
  • Private medical insurance

Schedule:

  • Monday to Friday

Education:

  • GCSE or equivalent (required)

Experience:

  • Telephony: 2 years (required)
  • Administrative experience: 2 years (required)

Work authorisation:

  • United Kingdom (required)

Work Location:
In person

Application deadline: 05/04/2024

Reference ID:
SR DE24