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Web Application Support Specialist
3 months ago
Company: HYPE
Job Title: Web Application Support Specialist
Everyone is talking about innovation today, it's in the air we breathe. At HYPE, we have been collaborating with idea and innovation managers globally for more than two decades on their innovation journey. Our software suite encompasses all facets of innovation management, ranging from idea management and partner scouting to trend and technology management.
Job Description:
- Technical support for our customers during the installation of the HYPE platform
- Configuration of authentication (SAML), interfaces, monitoring (Nagios), mail, IIS, Shibboleth, Keycloak, and on-premise support (Windows, Linux), tailored to the individual needs of our customers
- Advising customers on IT setups for our products in complex projects
- 1st and 2nd level support of our solution and operation of support systems, e.g., ticket systems
- Planning and realization of IT projects
- Testing and documentation of new IT functions of the company's software
Requirements:
- Completed vocational training in the IT sector, preferably as an IT specialist in system integration, or professional experience in a similar environment
- Proficient in current Microsoft Windows operating systems, common Linux distributions, and strong general IT knowledge, especially Internet technologies (SSO, SAML, IdP, Keycloak, Shibboleth, MS Graph, SSL, Certificates, WAF)
- Several years of experience with web applications operation desirable
- Proficient in both written and spoken German and English, additional language skills are a plus
If you join our team, you'll be supporting our clients who are pivotal players in the rapid global change towards digital transformation. You'll receive thorough training from your team to take on responsibilities and collaborate on engaging projects in a team-oriented setting.
Experience a work-life balance with benefits such as home office, generous vacation days, special leave, and a flexible working time model. Embrace regular training and development opportunities, professionally and personally, to foster your growth. We are dedicated to nurturing your development and steering you towards exciting career advancements.
Company culture:
HYPE boasts an inclusive and family-like culture, with an open-door policy that values employee development based on individual strengths. Our mission is to assist organizations in excelling at innovation and evolving towards a brighter future - it doesn't get more exciting than that.
However, we embrace all gender forms (male, female, diverse) with open arms. If you're a fit for the role, we'll schedule a phone or video interview with 1-2 team members. During these discussions, you'll get insights into working at HYPE, offering you a genuine sense of our company culture.
