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Graduate Customer Service Advisor

3 months ago

Aberdeen, Aberdeen City, United Kingdom Hydrasun Ltd Full time
Hydrasun is a recognised market leader in the provision of integrated fluid transfer, power and control solutions.

We are focused on supporting the energy transition through our work in the oil and gas, renewable energy, general industrial and marine industries worldwide.


We have an exciting opportunity for recent graduates to join Hydrasun on a Sales/Commercial Graduate Development Program within our Aberdeen Headquarters.

The opportunity may suit graduates from Business Management, International Business, Supply Chain, Marketing or similar courses.


You will be supported to drive your own development within the organisation and will be exposed to a wide range of business functions as you grow your career at Hydrasun.

Initial duties within the Customer Services Department will include but not be limited to:

  • Continually improve levels of customer satisfaction
  • Ensure customers receive and perceive "value for money"
  • Provide and exceed enquiry intake, order conversion and invoiced sales targets
  • Determine the Hydrasun selling price and achieve an optimal balance of maximum margin and competitiveness
  • Perform effective contract review and ensure all customer requirements are reflected in the Hydrasun quotation
  • Ensure enquiries are processed and quoted expediently and within agreed timescales
  • Ensure orders are processed, delivered and invoiced expediently and within agreed timescales
  • Maximise opportunities to generate revenue from additional products or services such as freight, premium working documentation and others
  • Manage customer service performance. Address issues of underperformance
  • Produce specific reports or documentation in accordance with both Hydrasun and customer defined formats and requirements
  • Adhere to any duty rota that is which may be in force

Job Types:
Full-time, Permanent

Benefits:

  • Company pension
  • Cycle to work scheme
  • Gym membership
  • Life insurance
  • Onsite parking
  • Referral programme
  • Wellness programme

Schedule:

  • Monday to Friday

Education:

  • Bachelor's (required)

Work Location:
One location