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Installer Role

4 months ago

Bath, Bath and North East Somerset, United Kingdom North Somerset Council Full time
Job description

This is not a North Somerset Council vacancy, please contact
The post is open to interest from full or part time applicants.

Starting salary £ raising to £ on successful completion of probation (3 months).

Purpose of the role


To assist with the provision of a Community Alarm Service for service users in North Somerset who are vulnerable and who have disabilities through installing telecare equipment and providing advice and possibly referral for further assistance as appropriate.

Service is currently provided to around 2800 residents in North Somerset.

A minimum of 25 installations are anticipated to be undertaken per week in addition to the removal, repair or the replacement equipment as required, but this is likely to increase.


Key Responsibilities

  • To install and test dispersed alarm units and other telecare environmental devices in service users' homes and carry out minor repairs (e.g, change batteries, check power supply etc.), modifications or removals as necessary.
  • To attend service users in their own homes in the event that changes, modifications or removals to the equipment become necessary and complete referral forms as appropriate for assessments to access other services.
  • To carry out promptly and efficiently all clerical and administrative procedures associated with the installation of alarm units, particularly in respect of authorisations and other associated documentation completed by service users.
  • To ensure that all service user records are accurately maintained and promptly updated on the computer database.
  • To promote Carelink as a service and make service users aware of the full range of equipment that is available through North Somerset Council to support independent living.
  • To undertake any other duties commensurate with the grade of the post
  • To be aware of and understand Equality Policy
  • To ensure compliance with all Health and Safety legislation and associated codes of practice and policy

PERSON SPECIFICATION

Knowledge, Skills & Experience

  • Competent levels in literacy and numeracy
  • Experience working without close supervision in different settings including customers' homes.
  • Experience of practicing good customer care skills,
  • Understanding of the services provided within social care for vulnerable, disabled or elderly adults to support independent living.
  • Ability to think broadly about care in the home
  • Practical skills in simple installation and testing equipment
  • Good customer care skills
  • Empathy with service users
  • Good interpersonal skills
  • Ability to prioritise work
  • Ability to work independently
  • Valid driving licence
Much of the work undertaken within the Department is of a highly confidential nature.

The post holder must at all times maintain confidentiality and should be aware that, given the nature of the services provided by the department they may on occasions be exposed to information they may find upsetting.


Operators must possess a full current driving licence and be prepared to drive a Carelink vehicle as and when required.