Maintenance Controller

2 weeks ago


Farnborough, Hampshire, United Kingdom BMW Financial Services (GB) Ltd. Full time
BMW Group Financial Services UK is looking for a Maintenance Control Performance Specialist. This role is based at the Summit ONE Campus in Farnborough.

BMW Group Financial Services UK is the result of two sister Financial Services businesses based at the Farnborough Campus coming together over the past 18 months as part of our EVOLVE (or ONE-SF) journey.

Hence from January 2023 we are One Organisation which is responsible for a number of external, customer-facing brands.

We are just getting started on our incredibly exciting journey as a Customer Driven Organisation and as one organisation we are best positioned to succeed in a rapidly changing business environment.


Coming together has enabled us to:

  • Combine our collective capabilities and talents to focus on innovation, digitisation and simplifying customer and partner interactions
  • Make the customer experience our primary differentiator with one market approach, one holistic customer view and one product and service portfolio
  • Reshape our mobility services to better respond to the changing business environment
We are authorised and regulated by the Financial Conduct Authority.

To our customers and externally we remain separate brands:

Alphabet is Europes leading provider of Business Mobility services; we help our Corporate, SME and Public Sector customers meet the changing business travel needs of their employees.

We provide innovative products and services that are radically changing the way organisations finance, manage and use their company vehicles.

We are also a key player in the growth of low and zero emission vehicles in the UK.

BMW Group Financial Services offers a comprehensive suite of vehicle finance products as well as providing a range of insurance and protection solutions.

We are responsible for brands such as BMW Financial Services, MINI Financial Services and BMW Motorrad Financial Services.

ALPHERA Financial Services launched in 2006 as a subsidiary of the BMW Group, ALPHERA is an award-winning, world-leading company that provides flexible finance and insurance products to over 200,000 customers through a network of over 1,500 specialist business Partners.

Our ALPHERA business line also manages our two ultra-high net worth finance brands: Rolls-Royce Motor Cars Financial Services and Aston Martin Financial Services.

Maintenance Controller - 22 Month FTC

Responsibility for the Authorisation Audit of all SMR (service, maintenance and repair) and Tyre transactions for the Alphabet UK vehicle fleet.

Key focus to identify gain cost avoidance for all Alphabet SMR and Tyre transactions, identify avoid supplier cost abusive trends.


  • Manage, approve and audit all SMR (service, maintenance repair) and Tyre requests ensuring adherence to the Alphabet Maintenance Policy.
  • Scrutinise all SMR and Tyre transactions, identify dealer or fitter abusive behaviour obtain relevant cost avoidance savings. Identify and recharge to the customer items of maintenance and tyres not covered by the maintenance agreement.
  • Ensure all transactions are approved at the lowest possible cost price to Alphabet.
  • Processing tyres in adherence to the Alphabet fitter and tyre brand steering policy.
  • To efficiently agree the vehicle SMR Tyre work that should be conducted by the repairer on the best interests of Alphabet and our customer.

Qualifications:

  • GCSEs including English and Maths. Relevant Technical qualifications for motor vehicle SMR.
  • Motor Mechanics NVQ 1, 2 3, City Guilds or equivalent.
  • Advanced mechanical training such as MasterTech (manufacturer specific)
  • Strong customer service orientation telephone negotiation / persuasion skills.
  • Extensive knowledge of the repair and maintenance of motor vehicles (Motorbikes, Cars LCVs).
  • Experience of working in a manufacturers franchised dealership in both workshop service desk environments.
  • Experience of working in a cost approval audit function either in a lease co. or other similar entity.
  • Good understanding of the Fleet Industry Operational requirements desirable but not essential.
In 2023 BMW Group Financial Services UK was recognised as a Top Employer.

We invest in our employees and embrace a culture of flexible working as well as promoting a positive, supportive culture and working environment.

We are based in prestigious offices in Farnborough that provide a great place to work with good people and an exciting, engaging, industry leading brand.

This vacancy has been graded at FLVI

Closing date: 21st February 2023

We are proud to be a part of the Disability Confident scheme. The scheme supports employers to make the most of the talents disabled people can bring to the workplace.
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