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Customer Onboarding Specialist

3 months ago

Deeside, Flintshire, United Kingdom Check Communications Ltd Full time

About us


Check Communications is a dynamic and thriving technology company, combining the agility of a startup with the success of an established firm.

Our mission is to simplify video sharing and viewing, catering primarily to healthcare, education, telecoms, and CCTV clients.

The role


We are currently seeking a Customer Onboarding Specialist to join our team and play a pivotal role in ensuring the seamless integration of our high-value customers.

In this position, you will oversee the onboarding process, troubleshoot technical issues, and facilitate the smooth adoption of our products.

As the first touchpoint in our customer lifecycle, your role is crucial in delivering an outstanding customer experience.


As part of our new team, you will actively contribute to shaping its function, embracing the challenge of navigating the unknown, wearing various hats, and thriving in an environment with some ambiguity.


In return, you can expect a rewarding work environment filled with challenges, fun, and stimulation, working with exceptional customers every day and a salary of up to £27,000.


Responsibilities:

  • Own and manage customer relationships from sale to successful implementation.
  • Collaborate with clients, progressing projects and providing support for documentation completion.
  • Coordinate with the technical team to ensure project schedules are met.
  • Manage broadband orders and porting requests when necessary.
  • Liaise with sales, product, and support teams to meet customer expectations throughout the journey.
  • Conduct video and phone calls to support customers through the onboarding process.
  • Attend site visits to ensure technical understanding and assess installation costs.
  • Travel to sites for golive days
  • Communicate updates to the product efficiently to customers and internal teams.
  • Contribute to creating repeatable processes, resources, and frameworks for customer onboarding.
  • Transition customer relationships to a customer success manager after onboarding.
  • Assist customers in defining their needs and managing timelines to realize value.

Skills:

  • Polished and straightforward phone and inperson communication.
  • Exceptional written communication skills.
  • Ability to adapt quickly to new processes within a technical environment.
  • Strong organizational skills to manage multiple customers' needs effectively.
  • Strategic mindset with a focus on continuous improvement.
  • Highly selfmotivated and capable of shifting priorities swiftly.

Must Haves:

  • Full Driving Licence

Nice-to-haves:

  • Experience in project management within a professional context.
  • Background in telecoms.

Benefits

  • 28 days holiday (including Bank holidays)
  • Onsite parking
  • Pension contributions

Job Types:
Full-time, Permanent

Salary:
Up to £27,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Onsite parking

Schedule:

  • Monday to Friday

Ability to Commute:

  • Deeside (required)

Ability to Relocate:

  • Deeside: Relocate before starting work (required)

Willingness to travel:

  • 75% (preferred)

Work Location:
In person