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Director- New Product Development
3 months ago
You Lead the Way. Weve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, aspiring to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The New Product Development Team is a key team within the International Card Services Centre of Excellence. We are responsible for the development and delivery of a suite of solutions for all segments across the globe from Consumers and Small Business to Large Corporations.
We are looking for a dynamic leader who can work with a wide spectrum of internal and external partners and lead a team of senior managers for ICS, driving innovation and delivery across multiple teams, to bring these products to market.
The role is critical in sustaining and accelerating the growth of our International Card Business. A solid understanding of how business processes and technologies impact Consumer and Commercial payments is vital and be able to use this knowledge to create valuable solutions for our partners and customers.
This position requires a blend of business and technical competence, critical thinking and a good understanding of the payments and financing industry.
How will you make an impact in this role?
Lead, coach and develop a team of hard-working product development senior managers, managers and analysts. Harbour a high commitment and inclusive work environment where colleagues are motivated and encouraged to achieve through empowerment and development Own, drive and execute elements of the ICS Product portfolio delivery roadmap meeting strategic goals ensuring transparency of initiative status and robust governance Partner with the broader ICS COE organisation and country by country stakeholders to define best in class customer experiences for our products and translation of these into clear requirements for delivery Collaborate with Technologies and Platform Centres of Excellence to define solutions that complete strategic investment priorities driving alignment and trade-off decisions as necessary Drive flawless execution and implementation of the new capabilities ensuring they meet market needs, desired customer experience and adhere to local regulatory, compliance and risk requirements. Effectively engage and manage multiple stakeholders and key business partners to ensure coordinated and superior delivery of our plans Drive continuous process improvement and standard methodology sharing across the Global NPD community to deliver synergies, innovation and reduced operational riskQualifications:
Leadership Able to define what winning looks like, put enterprise thinking first and lead with an external perspective. Build a diverse and inclusive team, seek and provide coaching and feedback and make collaboration essential. Demonstrated track record of inclusive people leadership. Collaboration - Superior relationship skills: ability to build and leverage relationships internally, and mature understanding on strategically managing external partnerships to drive win-win outcomes. Proven track record of positively collaborating with and influencing partners in a matrix environment to achieve outcomes without direct responsibility. Significant experience with product, technology or product development with broad functional exposure and leadership of cross-functional pivotal initiatives delivering via the Scaled Agile methodology. Knowledge of American Express products and business processes, solid knowledge of platforms and proven track record to define a set of user stories and use cases that pinpoint customer needs for solutioning and deliver the required value proposition. Acquisition process and infrastructure knowledge of benefit. Programme Management Experience managing delivery of multiple large-scale projects simultaneously and/or sophisticated enterprise programme initiatives with multiple internal and external stakeholders such as large scale change management or infrastructure projects. Ability to mobilise virtual teams, establish governance frameworks and drive robust delivery execution ensuring management of scope, issues, risks and timely decision-making. Personal Excellence Integrity, communicate candidly and clearly, make decisions quickly and effectively, and demonstrate the courage great leadership demands by speaking up for what is right as well as reporting/escalating risks and concerns. Communications Skills Ability to communicate clearly and concisely in both written and verbal form to different audiences with varying backgrounds including translating complex technical scenarios and their implications for business stakeholders. High Energy/Flexibility Highly motivated self-starter with a sense of urgency, positive attitude, curiosity and the ability to excel in a fast-paced, high-pressure, dynamic environment. MS Office Skills Proficiency in Excel, Visio and PowerPoint.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
