Healthcare Administrator

2 weeks ago


Ipswich, Suffolk, United Kingdom New Medical Systems Ltd Full time

Key Responsibilities:

To manage the set up and utilisation of clinic diaries To book patient appointments, ensuring that clinics are full.

Completing booking calls for patients, and then completing a reminder call prior to the appointment. Generating patient letters, printing, and franking them ready to be posted out.

To act as the central point of contact for all telephone enquiries from patients and clinic staff, resolving or escalating issues as appropriate.

Maintaining a positive relationship with internal or external staff at every interaction.

Maintain a committed approach to continued professional development and clinical governance, including participating in appraisal process, clinical audits and research as required.

Action all clinic cancellations accordingly as instructed. Take responsibility for reinstating clinics as necessary and rebooking all patients.

Where necessary for training, staffing or other operational purposes, implement changes to clinic start/finish times. Amend slot totals as necessary for restricted/reduced lists. Coordinate the daily, weekly and monthly clinic schedules. Manage capacity and demand to achieve target utilisation whilst analysing and monitoring clinic activity.

Identify any under or over capacity and escalate to the service manager. Review waiting times and action accordingly.

Have autonomy to identify if additional clinics are required to reduce wait times and escalate this to the Service Manager.

In contrast, identify and escalate to Service Manager where there may be too much capacity and where clinics may no longer be required.


Balance clinic workload and patient flow to ensure that the maximum number of patients can be seen during sessions without creating problems such as long waits.

Take consideration of fluctuating DNA rates and cancellations. Book follow-up appointments on to appropriate clinics, wherever possible before patient leaves the department.

Be aware of patients to be booked and manage this list appropriately with consideration of Referral Treatment Times (RTT) and patients due 4 weeks ahead.



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