Claims Adjuster

7 days ago


Chelmsford, Essex, United Kingdom Off The Wall Recruitment Ltd Full time

Full Job Description Our client is a specialist commercial motor insurer with an award-winning Claims team. Due to continued growth, an exciting opportunity has become available for a Claims Adjuster - Accidental Damage to join our team.

KEY RESPONSIBILITIES

  • Confident dealing with all methods of written and verbal communication
  • Updating additional Information on existing claims
  • Ensuring the customer's requirements and expectations are properly understood
  • To continuously drive improvement in the service delivery to clients
  • Effectively manage our customers' claim journey and expectations whilst maximizing the use of our bespoke chain of suppliers.
  • Manage all aspects of damage sustained to the policyholders' vehicle, where possible via the use of our dedicated network of vehicle repairers.
  • Manage claims involving theft damage, fire and be capable of negotiating total loss settlements.
  • To continually adhere to client and business specific protocols, SLA and best practice
  • Making payments where required / maintaining records
  • Responding to correspondence received from customers, third parties, Insurers and Brokers.

SKILLS & EXPERIENCE

SKILLS:

  • Must be confident in the use of the telephone and have solid call management skills
  • Be capable of following internal, guidelines to ensure records are well maintained.
  • Must be confident in the use of the telephone and have solid call management skills
  • Be capable of following internal, guidelines
  • Excellent organisational skills
  • Capable of producing accurate and high quality documents and correspondence
  • Be capable of working as part of a team and an individual
  • Excellent Microsoft skills.

EXPERIENCE:

  • Minimum of 12 months claims experience.

BENEFITS:

  • 28 days (inclusive of bank holidays)
  • Payday team lunch
  • Inhouse training provided as standard. There's opportunity to complete other insurance qualifications as part of this role
  • Free, onsite parking.

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