Customer Service Advisor

7 days ago


Southampton, Southampton, United Kingdom Connells Group Full time
We're looking for a
Customer Service Advisor to support our fantastic
Lettings team in
Southampton.

As our
customer service advisor you will take ownership of office administration accurately and efficiently and in a professional manner, within a busy customer facing environment. You will also have the opportunity to progress into a
Lettings Negotiator.

What's in it for you as our customer service advisor?

  • Industry leading
    training and development:
  • Demonstrable
    career ladder
  • Opportunities for
    progression:
-
Supportive,
rewarding and
fun environment

  • Team
    incentives:
  • Understanding of
    operations within an estate agency business

Key responsibilities of a customer service advisor. The main purpose of your role is to
support the lettings team within the office with
administrative duties. This will involve being the first point of contact for
customer enquiries both in branch and over the phone and ensuring clients are kept informed through the letting process.

Skills and experience required to be a successful customer service advisor

  • Preferably experience with
    handling incoming and outgoing calls in volume
  • Customer focussed and comfortable in a client facing role
-
Resilient,
positive,
numerateand
detail oriented:


  • Organisedand able to
    prioritise workload in a faced paced environment
  • Keen interest in learning and keeping up to date with industry changes
  • Excellent verbal and written
    communication skills
Fox & Sons Estate Agents are part of Sequence Home, one of the largest and most successful estate agency and property services providers in the UK

Job Reference:
EACS02709

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