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Service Controller

3 months ago

Normanton on Trent, Nottinghamshire, United Kingdom Welfare Hire Nationwide Limited Full time

Type:
Permanent, Full-time

Working hours:
Mon - Fri, 8am - 5pm.

Job Function:

To be a central point of contact for our customers, building great working relationships and product knowledge which you will use to translate your customers' requirements into services and meet their needs.


Reporting to:
Hire and Commercial Manager.

Liaising with:
Customers and Suppliers, Hire and Commercial Manager, Operations team & Head Office staff.

Responsibilities:

  • Communicating effectively with other colleagues and providing a helpful and friendly point of contact.
  • Ensuring the accurate administration of waste notes and orders, maintaining system and paperwork accuracy and ensure that this is completed in a timely and accurate manner internally and externally.
  • Building great working relationships and product knowledge which you will use to translate your customers' requirements.
  • You will be an ambassador for our "Customer First" culture, resolving any issues quickly and keeping our customers informed.
  • Develop and maintain knowledge of the Company's Service requirements.
  • Communicate effectively with the wider teams across the business while supporting their customer base.
  • Flexible and selfmotivated, able to work as part of a team, supporting colleagues.
  • Proactively documenting Customer complaint as per the company Complaints Procedure.
  • Supporting Finance through timely investigation of invoice queries.
  • Working closely with Welfare Hire Desk to document Off hire servicing schedules for collection of units.
  • Daily communication with Servicing Contractors to ensure servicing is booked accurately, therefore minimizing credits, missed services and invoice queries.
  • Follow company's Employee handbook policies and procedures.
  • Any other duties requested by your Manager.

Requirements:

  • Experience in a similar role desirable (However full training will be provided).
  • Proven ability to work to targets and deadlines.
  • Strong communication skills; both verbal and written.
  • A professional and polite approach to Customer Services, ensuring accuracy of information and ensuring that all parties are effectively communicated with.
  • Excellent selforganisation and attention to detail, to ensure accurate document management.
  • Ability to work closely with colleagues at all levels and build rapport with internal and external customers.
  • Sound Analytical and problemsolving abilities.
  • Good IT literacy.

Job Types:
Full-time, Permanent

Salary:
£25,690.00 per year

Benefits:

  • Bereavement leave
  • Company pension
  • Cycle to work scheme
  • Free parking
  • Health & wellbeing programme
  • Life insurance
  • Onsite parking
  • Referral programme
  • Sick pay

Schedule:

  • 8 hour shift
  • Monday to Friday

Work Location:
In person

Reference ID:
Service Controller