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Key Account Administrator
3 months ago
Key Account Administrator - Part Time
Leeds
Shifts:
Monday-Friday 1-5pm or Monday-Wednesday 8:30-5pm
Salary - £22,486 prorated
Ready to Make a Move? Let Us Help - If you're living more than 2 hours away from this role's location and gearing up or willing to settle into a nearby permanent residence, we may be able to offer you a relocation package.
Rentokil Initial is one of the largest business service companies in the world comprising a number of global brands including Rentokil, Initial and Ambius.
In the UK we have 10 businesses covering a range of business services from Pest Control, Washroom Hygiene, Specialist Cleaning, Interior Plants through to Property Preservation & Dental & Clinical Waste management.
We are currently looking for a Key Account Administrator to be based in our Leeds office.The role will require close working relationships with Key Account Managers, Area Support Managers, and the local cell teams.
Key Responsibilities:
Delivering Customer excellence
- Customer account monitoring through OnGuard
- Invoice queries
- CCM Monitoring
- Annual contract renewals in conjunction with Key Account Management Team
- Maintain customer web sites.
- Processing sales into iCABS system
- Answer customer calls and raise CCM tickets to field colleagues.
- Support robotics with new processes
- Monitor Pest connect and raise tickets for any system notifications of pest activity.
- Complete and maintain customer trackers.
- Monitor & update customer web sites.
- Provide customer specification details.
- Attending customer meetings
- Updating KAM/Sales Colleague with job/contract numbers once in order to arrange works.
- Create and reset user details for field colleagues in customer portals.
- Check visit information.
Requirements:
To qualify for this Key Account Administrator role, you must have:
Essential Skills:
- Good numeracy & literacy skills.
- Good IT skills, including an understanding of Microsoft packages.
- Ability to use internet.
- Proven communication skills to both internal and external stakeholders.
- Good eye for detail with a high level of accuracy.
- Strong commitment to delivering customer excellence.
- Strong organisation skills to effectively manage and prioritise workload.
- Proven ability to work with diverse groups of people.
- Ability to work within a team environment.
Desirable Skills:
- Pest awareness.
- Previous experience in a customer focused role
Benefits:
In return for a job well done you will receive:
- A competitive basic salary
- Bonus
- Discounts for high street brands
- Job stability
- Full time, permanent employment
- Career opportunities
- Opportunity to contribute to a private Healthcare plan