Receptionist - 25 Hours Per Week

2 weeks ago

Haywards Heath, West Sussex, United Kingdom First Central Full time

We're First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.

We currently have an exciting opportunity for a
Receptionist to join our
Facilities team
in Haywards Heath, West Sussex on a
job share basis working 25 hours per week.


This is a front of house Receptionist role where you will be responsible for undertaking front of house duties, meeting and greeting visitors ensuring a friendly and professional service at all times.

In addition, you will also provide comprehensive secretarial and administration support to the Facilities department and other teams when needed.


Our receptionist role is a job share position, we are currently looking for somebody to provide cover
Monday to Friday from 12 pm pm, this role will involve the need for you to be able to cover a full day 8 am pm when the other member of the team is on annual leave.


To be successful in this role, you'll need:

  • Experience of working in a front of house receptionist role.
  • Previous experience and knowledge of Facilities and Health and Safety is advantageous but not essential.
  • To be able to work longer hours to cover when your colleague is on annual holiday.

Job responsibilities:

  • Direct visitors to the appropriate person and office.
  • Ensure reception area is tidy and presentable.
  • Take deliveries and ensure they are actioned, in good time to prevent buildup of materials in reception area.
  • Receive, sort and distribute daily mail.
  • To arrange delivery and collection via couriers/special delivery/recorded delivery.
  • To ensure all staff/visitors/guests are aware and abide by all FCIM Health and safety rules.
  • To issue all contractors with Work Permits on arrival in conjunction with the Facilities Deputy Manager.
  • Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
  • Perform other clerical receptionist duties such as photocopying/scanning for the department.
  • To ensure the Haywards Heath Car Parking systems are fully up to date, including full responsibility for ensuring APCOA are in receipt of FCIM data.
  • Responsibility for the ACT system, actioning visitors passes, starters, leavers ensuring everyone has their pass at all times.
  • Maintain building security.
  • To cover the other part time receptionist's annual leave.
  • To order stationery and staff refreshment from appropriate suppliers following weekly stock take by Facilities Assistant.
  • To assist the Facilities department in administration duties (e.g., Risk assessments, monthly checks) and also support other departments where required
  • To ensure compliance with company and other relevant standards/ regulations at all times (including TCF)
  • Any other reasonable duties as required.
  • Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times.
  • Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times.

Job-specific competencies

Experience & knowledge

  • Experience in a front of house receptionist role.
  • Experience and knowledge of Facilities and Health and Safety (not essential).

Skills & Qualifications

  • Excellent communication skills, both verbal and written.
  • Excellent organisation skills with the ability to manage a variety of tasks simultaneously.
  • Good customer service skills when liaising with internal departments and external visitors and suppliers.
  • Good numeracy and literacy skills.
  • Competent IT skills with a good knowledge of MS Word, Excel and PowerPoint.
  • Excellent time management and organisation skills, including process management.
  • Able to prioritise effectively.
  • Problem solving skills with the ability to adopt a logical approach to resolving problems.

Behaviours

  • Selfmotivated and enthusiastic.
  • An organised and proactive approach.
  • Embraces, embeds and incorporates the Company Values.
  • Emphasis on attention to detail and accuracy, particularly in respect of good record keeping.
  • A flexible approach and positive attitude.
  • Ability to work on own initiative and as part of a team.
  • Strives to drive business improvements and to contribute to the success of the business.
**What can we do for you?
**We believe we can offer you a great working environment as we're so passionate about our people. Here are just some of the benefits and perks that we offer

  • Fantastic training and development opportunities
  • Employee benefit packages to suit your lifestyle
  • Flexible working
  • YOUday we give you an extra day off to celebrate a special day
  • The opportunity to take a paid day off each year to do charity work
  • A health cash plan
  • Help with travel expenses
  • The

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