Senior Service Administrator

1 week ago

Birmingham, Birmingham, United Kingdom Bandmwaste Full time

About the Role

Who Are We?

At B&M Waste Services, we invite you to join us in building a sustainable future. Be part of a team that is committed to making a positive impact on the environment while driving innovation in waste management.

Within our inclusive and supportive work environment, we value collaboration, integrity, and continuous improvement. Your ideas and contributions matter as we work together to redefine waste management practices and shape a greener world.

At B&M Waste Services, your contributions will shape our collective impact. Explore our current openings and become part of a company that is driving change, embracing innovation, and building a brighter, more sustainable future for generations to come.

Now let us tell you about the role:

To support the Operational team in all aspects of their administrative and operational duties. To ensure the accurate recording of data on AMCS and liaising between customers and drivers to ensure a high level of customer services is maintained.

The company's mission is to be the leading independent provider of commercial waste services in our chosen conurbations. To achieve this by dynamic growth and exceptional customer service. With a workforce who are responsive, customer focused and are Right First Time in their work

MAIN PURPOSE OF THE JOB

  1. To liaise with operational personnel and ensure all systems are updated.
  2. To effectively manage the administration activities of the department.
  3. To develop positive relationships with Customers.
  4. To minimise the number of invoice queries and investigate any credit requests made by customers.
  5. To ensure all data input is accurate and completed in a timely manner.
  6. To ensure all end of the month checks are completed prior to the monthly invoice run.

MAIN TASKS AND ACTIVITIES

  1. To resolve all customer missed collection queries in a timely manner.
  2. To resolve all customer invoice queries in a timely manner.
  3. To ensure that all IT systems are effectively utilised and all data input is accurately recorded.
  4. To record all gains and losses on the depot progress spreadsheet.
  5. To ensure your e mails are managed, dealt with and filed away in a timely manner.
  6. Ensure Helpdesks are clear or in progress at the end of each day.
  7. To update reception with any relevant service issues ie vehicle breakdowns.
  8. To keep key accounts updated with service issues for their specific customers.
  9. To ensure all missed customers are contacted with reason for missed collection and confirm their rescheduled day.
  10. To ensure all routes are in order and report non compliance by drivers to the Service Delivery Manager.
  11. To ensure delivery and collection tickets are managed daily, keeping customers updated of their delivery date and first collection date.
  12. Any reasonable task as may be required from time to time.

The bigger group: Beauparc

Beauparc, a dynamic and forward-thinking environmental services company, is at the forefront of innovative waste management and recycling solutions. Operating on a global scale, Beauparc is committed to making a positive impact on the environment, promoting sustainability, and driving change within the industry.

Operating across Ireland, the UK, and other countries, Beauparc is dedicated to shaping a greener future through responsible resource management and sustainability. Join us to make a positive impact on the environment.

About Us

At B&M Waste Services, we invite you to join us in building a sustainable future. Be part of a team that is committed to making a positive impact on the environment while driving innovation in waste management.

Within our inclusive and supportive work environment, we value collaboration, integrity, and continuous improvement. Your ideas andcontributions matter as we work together to redefine waste management practices and shape a greener world.

As industry leaders, we offer exciting career opportunities in waste collection, recycling, and sustainability. Engage in cutting-edge projects, leverage advanced technologies, and embrace sustainable solutions that prioritise the circular economy.

Your professional growth and development are important to us. We provide comprehensive training programs, mentorship opportunities, and ongoing support to empower you to thrive in your career and make a significant difference.

Join our dedicated team, where teamwork and shared values are at the core of our success. Together, we'll create a more sustainable future, one where waste becomes a resource and environmental impact is minimised.

At B&M Waste Services, your contributions will shape our collective impact. Explore our current openings and become part of a company that is driving change, embracing innovation, and building a brighter, more sustainable future for generations to come.

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