Welcome & Service Assistant

2 weeks ago


Keswick, Cumbria, United Kingdom National Trust Full time
Summary You'll be joining one of the highest performing outdoor welcome teams in the country.

The Lakes has led the way in helping people enjoy the outdoors for years and the rest of the country has looked to us when developing their own offer.


Interviews will be held provisionally week commencing 23rd January.
Click here for more information about this location


What you'll be doing We are looking for someone who has a passion for the outdoors and wants to help visitors get the most out of their trip.

Someone who can look at the group in front of them and be able to put themselves in their shoes to make the right recommendations andoffer the right advice.

Someone who understands the work we are doing to help keep the Lakes special for everyone and can communicate that through stories to help the public understand who we are and what we do.

Who we're looking for We'd love to hear from you, if this sounds like you:

  • Ability to work in a team
  • flexible and adaptable
  • Well organised and able to work with minimum supervision
  • Helpful & friendly
  • Customer focused with a positive attitude
  • Enthusiastic with a willingness to learn
  • An understanding of the importance of great service
The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audienceswe serve.

We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


  • Flexible working whenever possible
  • Free parking at most locations
  • Free entry to our properties for you, a guest and your children (under 18)
  • Substantial pension scheme of up to 10% basic salary
Click here to find out more about the benefits we offer to support you.
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