HMRC - People Analytics & Insights Officer

2 weeks ago

Nottingham, Nottingham, United Kingdom UK Civil Service Full time

Job overview

Embark on a career journey with HMRC, where you can find purpose, growth, and a workplace that truly feels like home. Get insights from our team members on their experiences at HMRC.

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Explore to watch the full series and uncover your potential.

At HMRC, we strive to create an exceptional work environment for all our staff; a diverse and inclusive space that mirrors the society we serve. �

We are dedicated to unlocking the potential of every team member, offering flexible work arrangements and support to ensure a rewarding career at HMRC is within reach.

Diverse perspectives and experiences are crucial to our success, and we encourage applications from individuals of all backgrounds who possess the necessary expertise for this role. �

The People Analytics and Insight (PAI) Directorate, established in 2019, operates within HMRC's HR department. The Directorate's goal is to �positively impact colleague engagement and effectiveness by leveraging people information & insights through expert products & services.�

Role description

Join the dynamic People Analytics and Insights team at a pivotal moment, collaborating with a skilled group focused on providing actionable insights into key workforce trends at HMRC. �

As a people analytics and insights officer, you'll engage in a mix of quantitative data analysis and qualitative research. �

This position is part of the PAI Customer Delivery team, responsible for conducting quantitative and qualitative analyses and insights on HMRC's workforce. Activities include modeling, forecasting, optimization, research, survey design and implementation, and focus groups.

Given HMRC's substantial workforce of 65,000 employees, people analytics plays a critical role in driving organizational change and shaping its future. The team was formed to introduce a fresh approach to HR operations and enhance the effectiveness of key programs.

Main Responsibilities:

  • Understand HMRC's HR business needs for research and analysis to provide insights for evidence-based decision-making.
  • Collaborate with a project lead to ensure analytical outcomes align with service vision and business strategy.
  • Take ownership of various research and analytical projects to meet business requirements.
  • Synthesize data from diverse sources and craft a compelling narrative to drive action within the organization.
  • Adopt an agile approach to define, develop, and deliver analytical projects.
  • Create visually appealing outputs to communicate data-driven insights to stakeholders.
  • Effectively communicate data findings to both technical and non-technical audiences.
  • Collaborate within diverse teams to foster innovation and achieve common goals.

Candidate requirements

  • Experience in designing and executing analytical and insight projects.
  • Patient, level-headed, and able to work at a fast pace.
  • Proactive and capable of working independently.
  • Collaborative mindset and eager to work with others to achieve shared objectives.
Essential Criteria
  • Proficiency in data collection and analysis.
  • Ability to interpret and present data using effective written and verbal communication skills.
  • Familiarity with data storytelling principles to develop engaging narratives from various data sources.
  • Knowledge of research ethics.
  • Proficient in statistical software like SPSS and R Studio.
  • Will to learn continuously to adapt to evolving research needs and methodologies.

Experience in two or more of the following:

  • Evaluation approaches (theory-based or experimental).
  • Qualitative research design and analysis (interview guides, focus groups).
  • Literature reviews or rapid evidence assessments.

Essential Qualifications

  • Applicants must hold an undergraduate degree with a minimum of 2:2, including sufficient research methods training (around one third of the modules taken during the course).
  • OR
  • At least 3 years of research practice experience, involving work in a research agency, market research agency, or specialized research team.

Preferred Attributes

  • Keen on personal development and setting achievable goals for skill enhancement.
  • Strong stakeholder engagement skills for gathering requirements and managing expectations.

Behaviors

You will be evaluated on the following behaviors:

  • Delivering at Pace
  • Effective Communication and Influence
  • Decision-making

Technical Skills

Assessment will include:

  • A presentation using dummy data provided a week before the interview, followed by technical questions related to the presentation.

Benefits

In addition to a salary of �35,092, HMRC contributes �9,474 towards your membership in the Civil Service Defined Benefit Pension scheme.

HMRC offers both Flexible and Hybrid Work policies, enabling you to balance work and personal commitments. We welcome requests for flexible work arrangements based on operational and customer service needs.

We provide a generous leave entitlement starting at 25 days, increasing by a day for each year of service up to a maximum of 30 days.

  • Pension: Contributions to colleagues� Alpha pension amount to at least 27% of their salary.
  • Family-friendly policies
  • Personal support
  • Coaching and development

Learn more about HMRC and the experience of working there by visiting HMRC's official website.

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