Client Care Supervisor

6 days ago

Preston, Lancashire, United Kingdom Right at Home Preston and South Ribble Full time

As a Client Care Supervisor for Right at Home Preston & South Ribble you will play an integral part in managing the daily communications between your team or care assistants and care co-ordinators.

You must be extremely personable as you will be working with the entire team to make sure all our valued Clients needs are met.

This role is extremely fast paced and requires someone truly dedicated and able to remain positive and professional when working under pressure.


What we offer our Client Care Supervisors:

  • Competitive Salary
  • £25,000
  • Paid Mileage 0.35p per mile.
  • Extra day Holiday for your Birthday
  • Access to Award Winning Training and Ongoing Professional Development
  • Career Progression Opportunities and room to grow.
  • An Employer that really Listens, Values, and Appreciates Everything You do.
  • A role that offers something different every day and plenty of job satisfaction
  • Recognition and Rewards for Hard Work.
  • The Opportunity to be part of a 'Family Feel' Supportive Team who put Quality at the Heart of Everything they do.

Main duties and responsibilities include:

  • Undertake new client assessments, complete and update care plans and risk assessments.
  • Maintain ongoing service user compliance, by undertaking care plan and risk assessment reviews.
  • Carry out introductions every time a care assistant is matched to a client for the first time.
  • Building relationships with the residents and families and other healthcare professionals to ensure we deliver personalised care.
  • Continually review and improve processes to ensure the most effective and efficient service is being delivered.
  • Ensure outstanding compliance across the business and to support the business in achieving a minimum of "Good" in CQC inspections.
  • Monitor and assess all clients for customer satisfaction.
  • Ensure complaints and Care Assistant feedback and enquiries are logged promptly and accurately using the correct procedure.
  • Ensure the recording of all necessary information clearly and legibly in line with record keeping policies and procedures.
  • To liaise with the Registered Manager and Care Coordinators to effectively plan.
  • To ensure that all quality assurance aspects of the office are carried out, monitored, recorded and reported to the Registered Manager.
  • To have an awareness and appreciation of the commercial aspects of business and ability to see the bigger picture and promote positive thinking and change management to the team.
  • Ensure the provision of highquality care services to vulnerable people living in their own home.
  • Take a turn on a rota basis to manage the office oncall telephone support service.
  • You will required to do deliver some care to our clients as required by the business.
We cover Preston and South Ribble area.


You will be required to work 37.5 hrs a week, primarily Office based, when not carrying out Client Assessments, with some flexibility to cover calls the odd weekend.


Requirements of a Client Care Supervisors:

  • You must hold a valid driving licence and access to a reliable car
  • Essential.
  • Experience of working in a senior role within the care sector
  • Essential.
  • Experience of writing and auditing care plans, risk assessments and MARs including E-MARs
  • Essential.
  • Level 3 NVQ in Health and Social Care
  • Preferred.
  • Experience of People Planner and ACP
  • Preferred
  • Excellent customer service, communication and interpersonal skills.
  • Good computer skills including proficient use of MS Office, the ability to produce reports and good computer systems knowledge.
  • Selfmotivated and flexible, with a willingness to participate in an oncall system for out of office hours.
  • Extremely well organised, excellent planning and prioritising ability with high attention to detail.
  • Ability to establish and maintain effective professional working relationships. Strong administration skills and ability to manage multiple work loads.
.Be able to Work as part of the On Call Team - On Call and any Additional Care Calls are Paid Separately.


We believe this role would be ideal for a care professional with nursing, compliance or management experience who has now retired, looking to take a step back or now seeking a part-time role.

However, if you have experience as a Field Care Supervisor, Senior Care Assistant, Care Team Leader, Care Coordinator, Care Scheduler, Care Administrator or NHS Care Administrator we would love to hear from you.

This could be your new Career, with the full support and training. Anything is possible if you put your head and heart into it.

Salary:
£25,000.00 per year

Benefits:

  • Company pension
  • Employee discount
  • Free or subsidised travel
  • Free parking
  • Store discount

Application question(s):

  • Are you willing to work weekend days and weekends on a rota basis?
  • Do you have your own car for work purposes?

Experience:

- providing care: 1 year (required)

Licence/Certification:

  • Driving Licence (required)

  • Field Care Supervisor

    6 days ago

    Preston, Lancashire, United Kingdom Guardian Homecare Limited Full time

    Guardian Homecare Limited:Posted Reference:REF1401YLocation:PrestonSalary:£20,384 per Annum + Benefits + PensionField Care Supervisor:Guardian Homecare Limited:Preston:Company Description: Field Care SupervisorPreston PR5 6UPMonday - Friday 9am - 5pm (1 hour for lunch) 35 hours a week. No weekend working.Driving licence is required_ _(18p per mile)What we...

  • Care Supervisor

    7 days ago

    Preston, Lancashire, United Kingdom Flexecare Full time

    The role of Care Supervisor will be office based Monday to Friday, which will include being one of the on call team members, on a rota basis. Good rates of pay, work pension and holiday entitlements included.Your main responsibilities will include: Ensure the Service Users are receiving personcentered care. Ability to prepare care plans furthermore, dealing...

  • Care Assistant

    6 days ago

    Preston, Lancashire, United Kingdom Imperial Care Consortium Ltd Full time

    Responsibilities: Assist clients with personal care tasks, such as bathing, grooming, and dressing Provide companionship and emotional support to clients Help with meal planning and preparation Perform light housekeeping duties, such as vacuuming and laundry Assist with medication reminders Escort clients to appointments and social outings Monitor and report...

  • Coordinator- Aged Care

    7 days ago

    Preston, Lancashire, United Kingdom Omni Care Full time

    Administrative Assistants (Administration & Office Support) Are you looking for a career where you can make a difference and support those in need ? Omni-Care is a family owned business providing home care supports to people who are elderly or who have a disability. We are looking for a proficient and energetic schedulers to come join our team. When you...

  • Supervisor

    6 days ago

    Preston, Lancashire, United Kingdom EG Group Full time

    Job description:Role: Greggs Supervisor / Team LeaderLocation: Cottam, PR4 0RSHours: Part-Time / Full-Time Hours Available / PermanentHourly Rate: £12.25Bonus Scheme: Quarterly Bonus IncentiveCompany: EG Group We are looking for a dedicated Supervisor who can lead, inspire and motivate a team to join our welcoming Greggs bakery Our Retail Team Leaders are...

  • Care Assistant

    6 days ago

    Preston, Lancashire, United Kingdom Aurem Care Full time

    Are you seeking an opportunity to make a positive impact in your local community?Do you possess qualities such as compassion, approachability, and unwavering trustworthiness?Have you had the privilege of gaining valuable experience in the field of caregiving?Join us in a fulfilling and rewarding career where you can truly make a difference in the lives of...

  • Care Assistant

    6 days ago

    Preston, Lancashire, United Kingdom Quality Care Services Full time

    Reference:REF21PLocation:PrestonSalary:£10.42 per hourCity and County Healthcare Group Ltd:Preston:Company Description: Extra Care SchemeRange of shifts availableWhat we offerWe're creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs, and curveballs. With a career as a Care Assistant at City & County for every day will be...

  • Mechanical Supervisor

    6 days ago

    Preston, Lancashire, United Kingdom Cra-Cro Site Services Full time

    Cra-Cro Site Services are looking for a Mechanical Supervisor for a care development project in Preston. The project will be supervising mechanical trades on site i.e. plumbers/pipefitters.The role: Mechanical SupervisorJob description: Looking for a Mechanical Supervisor with CSCS and SSSTS. First aid and asbestos beneficialLength of job: 6-8 weeksRate of...

  • Care Assistant

    6 days ago

    Preston, Lancashire, United Kingdom Quality Care Services Full time

    Reference:REF35LLocation:PrestonSalary:£ £13 + Mileage (Dependent on service and location)Guardian Homecare Limited:Preston:Company Description:We have roles available in a range of services such as Domiciliary, Reablement, and within our Crisis TeamPay rates: £ £13 + Mileage (Dependent on service and location)Shifts available: Range of shifts available...

  • Care Assistant

    6 days ago

    Preston, Lancashire, United Kingdom Quality Care Services Full time

    Reference:REF30WLocation:PrestonSalary:£ £13.00 per hourGuardian Homecare Limited:Preston:Company Description: Crisis TeamAccess to vehicle required due to geographical location of roleSet shift rotas: 8.00am hrs 15.00hrs hrs 22.00hrs 8.00amWhat we offerWe're creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs, and...

  • Animal Care Assistant

    7 days ago

    Preston, Lancashire, United Kingdom RSPCA Preston & District branch Full time

    Job Description: Animal Care AssistantMAIN JOB PARAMETERSJob Title: Animal Care AssistantEmployer: RSPCA Preston and District BranchLocation: RSPCA Preston Animal Centre, Slack Cottage, Longridge Road, Preston, PR2 6QLResponsible to: Animal Centre ManagerHours: Working on a roster including weekends and bank holidays and additional keyholder and night cover...

  • Care Apprentice

    6 days ago

    Preston, Lancashire, United Kingdom Red Rose Care Full time

    Do you want to learn and earn at the same time? Do you want to work at a company that provides ongoing support & mentoring, whilst offering fantastic opportunities for development and progression?If yes, then an apprenticeship at Red Rose Care might be for youWe are proud to be offering a rewarding and progressive apprenticeship in care, that will enable you...

  • Care Assistant

    6 days ago

    Preston, Lancashire, United Kingdom Quality Care Services Full time

    Reference:REF1078SLocation:PrestonSalary:£ £11.00Advantage Healthcare Limited:Preston:Company Description: Location(s): PrestonPay Rate: £11.44Shifts Available: 21:00 - 07:00Access to vehicle required:NoPrevious experience in childcare would be preferableWhat we offerAdvantage Healthcare is part of City & County Healthcare Group. You'll have access to all...

  • Lunchtime Supervisor

    6 days ago

    Preston, Lancashire, United Kingdom Step by Step Education Full time

    Lunch time Supervisor neededAre you seeking a work life balance and flexible working hours?Step by Step is currently looking for enthusiastic Midday supervisor to join our team that live in Preston and the surrounding areas. The opportunities range from full to part time and can fit in with your working needs.Step by Step Education is one of the leading...

  • Care Assistant Community

    7 days ago

    Preston, Lancashire, United Kingdom Willows Home Care Ltd Full time

    Willows Home Care provides exceptional homecare and cares as much for the welfare of its Care Assistants as it does for the clients it supports.Our retention of staff is high due to our team work ethos. Due to ongoing expansion we need kind, compassionate carers who wish to work for a company that genuinely does care.We are looking for full and part-time...

  • Emergency Care Assistant

    6 days ago

    Preston, Lancashire, United Kingdom Emergency Response Systems Full time

    Under the direction of a clinically qualified practitioner e.g Paramedic, Technician, Paramedic Practitioner, Emergency Care Practitioner or Clinical Supervisor, assist and support in the provision of high quality and effective pre-hospital clinical care to the community, responding as appropriate using emergency driving skills, to a wide range variety of...

  • Subway Restaurant Supervisor

    3 weeks ago

    Preston, Lancashire, United Kingdom EG Group Full time

    Job description:Role: Subway SupervisorLocation: Cottam, PR4 0RSHours: Part-Time / PermanentHourly Rate: £12.25Bonus Scheme: Quarterly Bonus IncentiveCompany: EG Group We are looking for a dedicated Supervisor who can lead, inspire and motivate a team to join our welcoming Subway Store Our Shift Leaders are responsible for managing the store when the...

  • Senior Night Care Assistant

    7 days ago

    Preston, Lancashire, United Kingdom Pure Care Recruitment Full time £14

    Senior Care Assistant - Preston (Job ref - PK61594)Our client in Preston is an established Residential Care Home which provides person-centred care for up to 50 residents in a comfortable and supportive environment. They are rated 'Good' in their most recent CQC report and a part of a supportive company with a number of homes around the North-West.The Care...

  • Retail Store Supervisor

    6 days ago

    Preston, Lancashire, United Kingdom Mamas & Papas group Full time

    Overview Our store teams, are that warm arm of reassurance, that friendly face to offer incredible product insight, product knowledge & trust. Whether it be our in-store personal shopping experiences, car seat consultations, in-store parent to be events, or someone to help guide our customers along their own unique parent journey, our amazing store teams...

  • Care Home Assistant Practioner

    6 days ago

    Preston, Lancashire, United Kingdom Gray Care Group Full time

    Job descriptionAbout usAlston View Nursing Home is part of Gray Care Group. We are professional, fast-paced, supportive, and our goal is to DRIVEN BY A COMMITMENT TO DELIVER THE HIGHEST QUALITY OF CARE.Gray Care Group are a family run provider who strive to create an environment where the care of our residents and colleagues is at the front and centre of all...