87087 - Operational Support Grade - HMP Wayland (Prison Support Role)

1 week ago

Thetford, Norfolk, United Kingdom Ministry of Justice Full time
Operational Support Grade - HMP Wayland (Prison Support Role)
Building/Site HM Prison Wayland, IP25 6RL
Post Type Permanent
Working Pattern Full Time, Part Time, Part Time/Job Share, Flexible Working
Role Type Operational Delivery, Operational Support Grade
The OSG role does not attract Sponsorship via the Skilled Worker visa/Tier 2 (general) work visa.

As part of our prison support team, your work will be varied and help to keep the prison moving.

There will also be periods of lone working whilst undertaking tasks on both day and night shifts.
You'll have full training and a supportive team by your side.
walking around the prison site to escort vehicles and contractors
monitoring CCTV, ensuring all suspicious activities are reported
monitoring and logging mail coming into the prison
exchanging clothing and property
helping prison officers escort prisoners around the prison
walking around the prison delivering and collecting food trollies, or sometimes using an electric tug vehicle
collecting mail from the local sorting office, which may involve lifting heavy sacks
monitoring the prison's Personal Identification Number (PIN) phone system
maintaining the log of PIN phone requests from prisoners
understanding and conforming to national and local policies, responding appropriately to incidents and emergencies

Helping to keep a prison running smoothly and safely requires good judgement, common sense, responsibility and, above all, teamwork.

The salary figures quoted are for a 37 hour working week inclusive of 20% unsocial hours working allowance which is included in the salary to reflect the requirement to work nights, evening and weekend shifts.

annual leave is 25 days on appointment and will increase to 30 days after 10 years' service (calculated on a pro-rata basis)
9 days bank, public and privilege holidays
access to a paid Level 2 apprenticeship in customer service
access to the generous Civil Service pension scheme
season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme
Standard full time working hours are 37 hours per week. HMPPS welcomes part-time, flexible and job-sharing working patterns, where they can be accommodated and meet the demands of the role and business needs

You will work an average of 37 hours per week, and this will include working night shifts, evenings, weekends and Bank/Public holidays on a rolling shift pattern (these days are added to your holiday allowance) The frequency of night shifts will vary for each Establishment and can be discussed at interview.

For an example of the shift times that you could be working please visit our website

Take a short online test When you apply, you will receive an email with detailed instructions on how to take our online test.

This is a behaviour-based assessment that assesses whether you have the right natural strengths and behavioural preferences to become an Operational Support Grade.

You don't need to be a gamer to do well on this test. Managing a Quality Service
This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance .

If your application is unsuccessful at the sift/Interview stage, a six month waiting period will be applied during which time you will not be allowed to submit any further applications for Operational Support Grade positions.

Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging.

Disability support
The Civil Service embraces diversity and promotes equal opportunities.

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace.

If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.

Allowance Details In addition you will receive 20% unsocial working allowance. Additional Information Working Arrangements & Further Information
Annual Leave
The holiday year runs from 1 March. Bank, Public and Privilege Holidays
You are entitled to 9 days (66 hours 36 minutes) in recognition of bank, public and privilege holidays. These hours are added to your annual leave allowance.

There is a requirement to work some public and bank holidays subject to your shift pattern and the operational needs of the establishment.

Pension

The Civil Service offers a choice of two pension schemes, giving you the flexibility to choose the pension that suits you best.

Work Life Balance

Work life balance provides greater opportunities for staff to work more flexibly wherever managers and establishments can accommodate requests to do so.

The Prison Service offers flexible working subject to completion of a satisfactory probationary period and NVQ.

After two months' service, you'll be eligible to apply for a season ticket advance to purchase a quarterly or longer-period season ticket for travel between home and your place of work.

Training

In addition to the individual induction programme which will be delivered at the Establishment and will include security and diversity training and you will be required to attend a two-week training course which will provide you with the knowledge and skills required to effectively carry out your duties.

The Prison Service is committed to staff development and offers a range of training and development opportunities, including areas such as Equality and Diversity, Dealing with Challenging Behaviour, Suicide Prevention and Anti Bullying Programmes.

There are opportunities to access promotion programmes and the Prison Service provide a variety of training appropriate to individual posts.

All external candidates are subject to 6 months' probation. Internal candidates are subject to probation if they have not already served a probationary period within NOMS
This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance .

We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.

Use of Artificial Intelligence (AI)

Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

Managing a Quality Service

The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
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