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Event Casual
3 months ago
JOB DETAILS:
***
Job reference
REQ00936
Date posted
22/05/2024
Application closing date
26/05/2024
Location
Southend
Salary
£11.44 per hour
Package
Contractual hours
0
Basis
Casual
Job category/type
Front of House
Job description
ABOUT TRAFALGAR ENTERTAINMENT (TE)
- Cofounded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focussed on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of livestreaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids/Helen O'Grady Drama Academy, ticketing company London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre.
ABOUT TRAFALGAR THEATRES
- Trafalgar Theatres is the venueoperating division of TE. We currently operate 16 venues; including 14 in the UK regions; the Trafalgar Theatre in London's West End and the Theatre Royal in Sydney. We're growing fast, we're confident in what we do, and we're ambitious about the future. There's never been a better time to get onboard.
- We are passionate about entertainment, audiences, and the live experience and we value
Creativity, Collaboration, Excellence and
Respect.
ABOUT THIS ROLE
- The post holder will be responsible for assisting with preparation, setting up and various operational duties in respect of the diverse range of productions staged by professional and amateur companies, as directed by the departmental Duty Manager. Hours are offered on a casual basis and will include evening, weekend and Bank Holiday working.
KEY RESPONSIBILITIES
- To promote good customer relations and ensure the safety and comfort our customers and clients at all times whilst on the premises.
- To develop a good working knowledge of the buildings' facilities and services in order to carry out assigned duties to a good standard, as directed.
- To assist in protecting and safeguarding the buildings and their contents from possible theft, damage and abuse by carrying out assigned duties as directed and abiding by policies and procedures issued.
- To dress in accordance with Southend Theatres uniform policy and wear protective clothing as issued and instructed.
- To abide by relevant Health and Safety and Licensing requirements and to ensure all visiting performers and the general public also conform to these requirements.
- Any other duties as required from time to time, taking into consideration the grade of the post and capabilities of the employee.
- As a member of the Front of House/ Hospitality team you will be offered work in one or more of the following areas on an as and when required basis:
Ushers/Mobile Sellers
Key Objectives
- To offer every customer a high level of customer care and create memorable experiences for our customers
- To maximise the sales of sweets, drinks, confectionary, programmes, ice cream and other products by selling them from hawking trays and trolleys
- To work as a part of a team to achieve a smoothrunning event for both customers and colleagues
Specific Duties
- To possess a confident knowledge of the allocated emergency exit route where given and to stay at your allocated position at all times unless instructed otherwise.
- To scan tickets and direct customers to their seats
- To clean and set straight the auditorium and other areas as directed.
- To collect ice creams approximately 10 minutes before scheduled time and ensure your assigned door is closed before returning ice creams.
- To ensure that, once the performance has commenced, patrons being shown to their seats are done so by torchlight at the appropriate time in the programme and without disruption to other patrons, as instructed by Duty Manager.
Theatre Shop Assistant
Key Objectives
- To maximise the turnover of the Theatre Shop by maintaining attractive displays of stock in line with current guidelines.
- To coordinate the sale of programmes and other merchandise by theatre sales staff.
- To maintain an accurate record of sales, using the appropriate documentation provided.
- To act as a central communication point between staff, customers and duty management.
- To ensure that the limited sales time available produces the maximum possible returns by adopting a speedy but accurate and friendly approach towards customers.
Hospitality
Key Objectives
- Assist in maintaining the highest standards of service and customer care within the whole theatre.
- Establish a visible and accessible staff profile throughout the theatre in order to foster good relations and to provide support, advice and assistance to all
