IT Analyst

Please note this role will be working on the night shift

DHL, an award-winning, leading supply chain business is seeking an IT Analyst, providing site IT support for the operational site and customer liaison for all IT services impacting the site.

IT is the nerve system of Supply Chain - we connect different parts of our organisation with each other and to customers, translating business needs into solutions across the globe. Our IT professionals play a vital role as strategic partners, capable of enacting value-adding change through standardisation, differentiation, and innovation.

WHAT DOES THE ROLE ENTAIL?

As part of your normal duties, whilst maintaining excellent health and safety practices, you will be responsible for:

• IT Service Management - delivery and maintenance of ITSM processes in operations and to manage service performance to defined standards and SLAs.
• Support the management of IT products within area of responsibility.
• IT Implementation - support and delivery of IT solutions, services and processes within area of responsibility.
• IT Change Management - support and manage all local site changes and release management, using required predefined tools and processes, for IT systems within area of responsibility.
• Internal Customer Relationships - manage and co-ordinate relationships and communication with business stakeholders.
• Communicate and coordinate any local site IT incidents with customer IT helpdesk and support team.
• Training and Documentation - maintain required IT documentation for training and testing procedure.
• Ensure that DHL IT Strategy and Governance is adhered to.
• Ensure knowledge and compliance to Health and Safety procedures.

WHAT DO WE NEED FROM YOU?

• Experience of working in a similar IT Analyst role with experience of business systems support in an operational environment, IT project delivery support or IT service management team.
• Systems implementation experience and the ability to work with stakeholders.
• Planning and Organising
• Technical or Application knowledge (desirable)
• Experience preferably in the logistics industry with IT.
• Internal customer management

WHY CHOOSE US?

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Access to our Private Medical Insurance through AXA Health
• Free confidential 24/7 GP Service
• Hundreds of discounts (including Retail, Childcare + Gym)
• Affordable loans & Enhanced Pension Scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK. Find out more about our Global approach to Diversity, Equity, Inclusion & Belonging:

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL is the global leader in Supply Chain management, and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.

#UKIDSCWellBeing

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