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Product & Wellbeing Expert

3 months ago

Bracknell, Bracknell Forest, United Kingdom Technogym Full time
What's on offer

  • Competitive salary (we have nothing to hide, the job postings just do not show this information easily)
  • Biannual Bonus Scheme
  • Highend and uptodate tools to do the job well
  • Onsite premium showroom (also the staff gym)
  • Monday to Friday flexible shift patterns
  • Free parking
  • Free premium Italian coffee
  • Pension and Life Assurance Scheme
  • Private Medical Insurance
  • Corporate Wellness Programme and Wellness benefits
  • Retailer discounts portal and partner benefits
  • Employee Assistance Programme
  • Product Employee Purchase Scheme
  • Comprehensive Induction Programme
  • Promoting from within is our first priority
  • Amazing people
Who we are
The Role in a Nutshell


Due to internal progression, we are seeking another energetic and results-oriented Personal Trainer to join our fastest growing and most strategically focused segment of the business - Home Consumer.

As the business has both their UK HQ in Bracknell, Berkshire and a London showroom, applicants are invited from a range of locations across the South East and London (accessible to Bracknell).


The role boasts variety with a key focus on new customer attraction and training, providing premium-level of advice and suggestions to use our products and digital solutions at their best.

The role is fairly new to us and although we have a clear structure for the basis of the role, you can help us to grow and evolve.

We can provide the solutions yet we are only going to achieve "healthy people:
healthy planet" if our clients have the motivation, confidence and knowledge to utilise them.

The core activities will involve:
Pre-sale goals and needs analysis (including face-to-face and remote demonstrations) - helping our customers identify the best solutions for their goals
Post-sale education - ensuring they have familiarised themselves with their purchase and have full access and understanding to our product and digital solutions availability/benefits
Post sale programming - where appropriate, providing programme advice to suit their goals and advice on the most appropriate Technogym App content
Upselling and sales opportunity identification - identifying additional content and further products/solutions and collaborating with the sales teams to maximise upon these
Post-sale customer satisfaction - following-up with customers to gather feedback on how we can maintain and further improve on the journey

Corporate Wellness - take an active part in driving the wellness lifestyle through our internal Technogym Community via our internal Corporate Wellness Programme.


If you would like to work for a business leading the way in Wellness, with an immersive ethos and vision, incredibly passionate people, and products and solutions you can truly buy in to, then please read on and tell us how you will make a great addition to our team.

What you will do
Contribute to the Sales Performance

Pre sales support:

manage customer's enquires about training and products, supporting the sale process through all channels (phone - chat - e mail).

He/she will support customers to choose the best products for their needs, answer questions about exercises, training programs and contents

Post Sales caring calls:
contact customers in a post purchase process to support them with product and solutions, giving them helpful advice and suggestions to use our products at the best and ensure outstanding customer experience
Promote and deliver personalized value added premium services (remote coach)
Maintain constant and up to date product knowledge
Deliver internal continuous training on products and training programs
Develop new customers and maintain relationships with the existing ones in order to generate new business opportunities
Record up-to-date CRM data
Collaborate in delivering our internal Corporate Wellness Programme to our people
Provide continuous and proactive feedback from the market
What you will have
2+ years' experience as Personal Trainer in a structured organization environment
Level 3 Personal Training and/or BA/BS degree in Sports Science, Biomechanics, Exercise Physiology
Open and confident with all training principles
An excellent communicator with ability to communicate remotely
Knowledge of Technogym products and solutions
Knowledge of the fitness industry and trends
Passion for design, luxury goods, fashion, made in Italy, art, sports and wellness lifestyle
Evidence premium levels of customer service
Ability to create and cultivate a network
Passion for Fitness. Sports and Wellness
Technogym is an Equal Opportunity Employer

Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true