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Business Services Co-ordinator

3 months ago


Swindon, Swindon, United Kingdom National Trust Full time
Summary Are you an engaging individual who is known for their exceptional organisational skills, with a love for delivering first class support? We have just the role for you as a Business Services Co-ordinator


The National Trust is a busy organisation that has a lot going on at all times - you can guarantee that no day is the same, so you'll have to love variety As well as supporting day to day operations, you'll have the chance to support a variety of projectsand offer your advice beyond your team.

You'll always champion best practice when it comes to business support and will be confident challenging the norm when you think there's a better way of doing something.

The role is offered on a 2-year fixed term contract or internal secondment basis.


What it's like to work here We're bigger than you think, we're more complicated than we appear and we're larger scale than you'd imagine.

We've got passionate people in all our teams, and we've got so much more we want to achieve. We're for ever, for everyone and we really mean that.

Your contractual location will be our head office in Swindon.

You'll spend the majority of your time in the office as the role includes locating and moving physical records and archives and working closely with our volunteers.

However, it may be possiblefor some hybrid working once your induction is complete.


What you'll be doing You'll be part of a team that provides essential management of the Trust's knowledge and information, providing Archives and Records services across the organisation.

You'll supporting the team working with people across the Trust in different disciplines,offering support and administrative skills.

You'll be liaising with customers for paper records - completing box orders, supporting cataloguing and retrieval of records requests. You'll look after and processing physical records or library material held at Heelis using cataloguing systems. You'llalso offer support for electronic filing using SharePoint.

You'll be monitoring inboxes:
over time you'll grow your skills to answer queries and be able to triage more complex requests. You will be supporting the management of the work of our volunteers and assist with the opening and running of the library, issueand return of books and other library materials

Who we're looking for You can view the full role profile for this role in the document attached.

You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what is possible in this role.

We'd love to hear from you if you have:

  • Relevant experience in a Business Services or office supervision environment -Written and verbal communication skills, you'll be communicating with people of all levels across the organisation -A love for being part of a high performing team -Flexible andcustomer focussed with strong customer service skills -Able to multi-task and prioritise own workload -Well organised with attention to detail -IT Skills
  • you'll be using Office 365 packages such as Word, Excel, SharePoint and Outlook each day
The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audienceswe serve.

We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust properties for you, a guest and your children (under 18)
  • Tax free childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most locations
  • Independent financial advice
Click here to find out more about the benefits we offer to support you.