Operations Manager

1 week ago

Wolverhampton, United Kingdom Reed Full time

Operations Manager

  • Job Type: Full-time, Permanent
  • Location: Wolverhampton
  • Salary: Up to £44,000
  • 35 hour week - flexible working hours

We are seeking an Operations Manager to lead a team of managers and caterers, delivering exceptional customer service and exceeding customer expectations. This role involves working with key stakeholders to innovate and differentiate our service offerings, driving key performance metrics, and continuously improving competitive value.

Day to Day of the role:

  • Manage a depot of front-line staff, encompassing all aspects of line management with Key Performance Metrics such as attendance, revenue protection, customer satisfaction, and competency management.
  • Collaborate with the safety team to enhance the safety culture within the depot, ensuring staff are trained and competent.
  • Accountable for talent management, including retention, recruitment, and managing staff turnover in collaboration with HR and Finance departments.
  • Engage with frontline staff through presence and availability, building strong relationships.
  • Develop reports on key performance indicators with industry stakeholders.
  • Work with the performance team to drive a culture of continuous improvement in train performance.
  • Participate in projects within the business as agreed with the Customer Experience Manager.
  • Maintain a collaborative and open relationship with Local Union Representatives.
  • Conduct investigations and formal hearings with support from the HR team.
  • Fulfil on-call duties to support colleagues and manage incidents.

Required Skills & Qualifications:

  • In-depth knowledge of the railway industry.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Strong interpersonal skills with the ability to interact professionally at all levels.
  • Proven ability to manage and lead a team effectively.
  • Experience in leading and managing performance through people, preferably within a customer service environment.
  • Experience in managing costs and influencing sales.

Benefits:

  • Flexible working - come and go to suit you
  • Opportunities for professional development and growth within the company.
  • Free passes for transport
  • Free city centre parking

To apply for the Operations Manager position, please submit your CV detailing your relevant experience and why you are interested in this role.

  • Operations Manager

    3 weeks ago

    Wolverhampton, United Kingdom Talentspa Full time

    **We are currently looking for an Operations Manager to join our busy team based in Wolverhampton.** **Salary: **30-40K **Location**: Wolverhampton **The Role**: We recognise our colleagues are the backbone of our business and we are looking for someone to work closely with our senior management team who can implement and improve processes, lead and...

  • Operations Manager

    3 weeks ago

    Wolverhampton, United Kingdom Bennett and Game Recruitment LTD Full time

    Bennett and Game are currently looking for an Operations Manager for a client of ours based in the West Midlands. Our client consistently delivers quality data. They provide a comprehensive range of asset surveys, defect surveys and construction surveys, incorporating BIM. Providing their clients with the highest possible services which has won them...

  • Operations Manager

    2 months ago

    Wolverhampton, United Kingdom Bennett and Game Recruitment LTD Full time

    Bennett and Game are currently looking for an Operations Manager for a client of ours based in the West Midlands. Our client consistently delivers quality data. They provide a comprehensive range of asset surveys, defect surveys and construction surveys, incorporating BIM. Providing their clients with the highest possible services which has won them...

  • Operations Manager

    4 weeks ago

    Wolverhampton, United Kingdom Executive Network Group Full time

    Global Tier 1 Manufacturer in the West Midlands are currently looking for an Operation Manager to join the team and help really drive major managerial change in their world class manufacturing facility.   With the business in a very strong place & a strong order book; the Operations Manager will be responsible for the continuing improvement of the...

  • Operations Manager

    3 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom Technical Network Full time

    Global Tier 1 Manufacturer in the West Midlands are currently looking for an Operation Manager to join the team and help really drive major managerial change in their world class manufacturing facility. With the business in a very strong place & a strong order book; the Operations Manager will be responsible for the continuing improvement of the business...

  • Operations Manager

    1 month ago

    Wolverhampton, Wolverhampton, United Kingdom Technical Network Full time

    Global Tier 1 Manufacturer in the West Midlands are currently looking for an Operation Manager to join the team and help really drive major managerial change in their world class manufacturing facility. With the business in a very strong place & a strong order book; the Operations Manager will be responsible for the continuing improvement of the business...

  • Operations Manager

    2 weeks ago

    Wolverhampton, United Kingdom Executive Network Group Full time

    Global Tier 1 Manufacturer in the West Midlands are currently looking for an Operation Manager to join the team and help really drive major managerial change in their world class manufacturing facility.  With the business in a very strong place & a strong order book; the Operations Manager will be responsible for the continuing improvement of the business...

  • Operations Manager

    3 days ago

    Wolverhampton, United Kingdom Script and Dot Full time

    Country Operations Manager (Electronics Manufacturing environment) - On site - Near Wolverhampton (£55k-£68k + 7-10% bonus) We are excited to present an outstanding career opportunity with a highly reputable global organisation based within the electronics manufacturing industry for an Operations Manager for the UK, based on site close to...

  • Operations Manager

    3 days ago

    Wolverhampton, United Kingdom Script & Dot Full time

    Country Operations Manager (Electronics Manufacturing environment) - On site - Near Wolverhampton (£55k-£68k + 7-10% bonus)We are excited to present an outstanding career opportunity with a highly reputable global organisation based within the electronics manufacturing industry for an Operations Manager for the UK, based on site close to...

  • Operations Manager

    3 days ago

    Wolverhampton, United Kingdom Apollo Home Healthcare Full time

    Are you ready to take your career to the next level?Why not consider a move into complex clinical homecare?We’re looking for an exceptional healthcare leader to join our team as an Operations Manager, within our well established office in Wolverhampton.The role of Operations Manager is diverse and fast-paced and plays a crucial role in the operation's...

  • Operations Manager

    4 days ago

    Wolverhampton, United Kingdom Script & Dot Full time

    Country Operations Manager (Electronics Manufacturing environment) - On site - Near Wolverhampton (£55k-£68k + 7-10% bonus)We are excited to present an outstanding career opportunity with a highly reputable global organisation based within the electronics manufacturing industry for an Operations Manager for the UK, based on site close to...

  • Operations Manager

    4 days ago

    Wolverhampton, United Kingdom Script & Dot Full time

    Country Operations Manager (Electronics Manufacturing environment) - On site - Near Wolverhampton (£55k-£68k + 7-10% bonus)Are you the right applicant for this opportunity Find out by reading through the role overview below.We are excited to present an outstanding career opportunity with a highly reputable global organisation based within the electronics...

  • Operations Manager

    3 days ago

    Wolverhampton, United Kingdom Script & Dot Full time

    Country Operations Manager (Electronics Manufacturing environment) - On site - Near Wolverhampton (£55k-£68k + 7-10% bonus)Are you the right applicant for this opportunity Find out by reading through the role overview below.We are excited to present an outstanding career opportunity with a highly reputable global organisation based within the electronics...

  • Operations Manager

    3 days ago

    Wolverhampton, United Kingdom Script & Dot Full time

    Country Operations Manager (Electronics Manufacturing environment) - On site - Near Wolverhampton (£55k-£68k + 7-10% bonus) We are excited to present an outstanding career opportunity with a highly reputable global organisation based within the electronics manufacturing industry for an Operations Manager for the UK, based on site close to Wolverhampton....

  • Operations Manager

    4 days ago

    Wolverhampton, United Kingdom Script & Dot Full time

    Country Operations Manager (Electronics Manufacturing environment) - On site - Near Wolverhampton (£55k-£68k + 7-10% bonus)We are excited to present an outstanding career opportunity with a highly reputable global organisation based within the electronics manufacturing industry for an Operations Manager for the UK, based on site close to...

  • Operations Manager

    3 days ago

    Wolverhampton, United Kingdom Script & Dot Full time

    Country Operations Manager (Electronics Manufacturing environment) - On site - Near Wolverhampton (£55k-£68k + 7-10% bonus)We are excited to present an outstanding career opportunity with a highly reputable global organisation based within the electronics manufacturing industry for an Operations Manager for the UK, based on site close to...

  • Operations Manager

    5 days ago

    Wolverhampton, United Kingdom Script & Dot Full time

    Country Operations Manager (Electronics Manufacturing environment) - On site - Near Wolverhampton (£55k-£68k + 7-10% bonus)We are excited to present an outstanding career opportunity with a highly reputable global organisation based within the electronics manufacturing industry for an Operations Manager for the UK, based on site close to...

  • Operations Manager

    1 day ago

    Wolverhampton, United Kingdom Script & Dot Full time

    Country Operations Manager (Electronics Manufacturing environment) - On site - Near Wolverhampton (£55k-£68k + 7-10% bonus)Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.We are excited to present an outstanding career opportunity with a highly reputable...

  • Operations Manager

    7 days ago

    Wolverhampton, United Kingdom Wates Full time

    Here at Wates we have an opportunity for an Operations Manager to join our Living Space Planned team in the Wolverhampton area.  This particular role will be focussing on projects within the social housing sector so ideally we are looking for someone who has experience of working in a similar field. You will be managing a team of Project Managers and...

  • Operations Manager

    3 days ago

    Wolverhampton, United Kingdom H9 Technical Full time

    H9 Technical Recruitment are hiring for an operations Manager to work at our clients Waste to Energy plant in Wolverhampton to ensure all legal and regulatory requirements, quality and environment assurance standards, Health and Safety, work in accordance with permit to operate under current regulations and company policies. Responsibilities Manage and...