Complaints Handler

1 week ago

Hinckley, Leicestershire, United Kingdom The Portfolio Group Full time

Complaints Handler 5 days a week in office 23k - 24k Based in HinckleyAre you a dynamic individual with a knack for communication and a passion for problem-solving? We are looking for a motivated Complaints Handler to join our client's head office in Hinckley.

Why This Role?You will be instrumental in maintaining cash collections and reducing overdue debt, ensuring the financial health of the organisation.


What We're Looking For:
A bright, confident, and positive individual who thrives in a fast-paced environmentAt least two years of experience in customer service or account collectionExceptional negotiation skills and a pragmatic approach to problem-solving

Your Daily Responsibilities:
Engage with clients about their overdue accountsAddress payment and service queries, mainly over the phoneDeliver "Super Service" in every interaction, maintaining detailed recordsProcess debit/credit card payments efficientlyCollaborate with the team to streamline client accounts and internal processesHandle account adjustments and provide comprehensive case histories when necessary What You'll Achieve:Meet and exceed cash collection and outbound call targetsEnsure timely and accurate completion of credit control tasksMaintain high levels of attendance and punctuality If you are ready to rise to the challenge and excel in a role that values excellence in service and financial acumen, apply now and join our dedicated team47603CHINDHIN

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    Hinckley, United Kingdom The Portfolio Group Full time

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    Hinckley, United Kingdom The Portfolio Group Full time

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    2 weeks ago

    Hinckley, United Kingdom The Portfolio Group Full time

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