Warranty Administrator

Agrifac UK is a global manufacturer of crop protection technology leading the way with innovation to enable our customers to feed the world.

To ensure optimal customer care to the UK market post-purchase, we have a fantastic opportunity for a Warranty Administrator to join our growing team at our UK Headquarters in March, Cambridgeshire.

Processing warranty claims to manufacturer standards.

You will ensure accurate submissions of warranty claims on a daily basis, in addition to monitoring daily, weekly and monthly warranty reports.

What we are looking for:

• Reporting directly to the UK Depot our Warranty Administrator will support the daytoday running of the Aftersales departments, overseeing the warranty process from start to finish with diligence and accuracy, to ensure we provide a firstclass level of service.
• Examine completed warranty repair claims
• Prepare claim forms and supporting material
• Manufacturer and Extended Warranty Registration of Machines and Major components
• Ensure maximum return from the manufacturer for all warranty work including the issue of credit notes and associated paperwork
• Review warranty reporting systems with the line manager to identify improvements where possible and administer warranty policy in the best interests of Agrifac UK, manufacturer, and customer
• Inputting the manufacturer's warranty payments, return of warranty parts to manufacturer and reconciliation of warranty schedules
• Keep accurate records of warranty submissions, credits, rejections, and goodwill claims
• Having previous experience as a Warranty Administrator is desirable.
• Experience using IBCOS or a similar system would be advantageous but is not essential

Benefits of working at Agrifac:

• You will join a passionate, enthusiastic and committed team with unparalleled support both

in the UK and overseas

• Represent a premium global machinery manufacturer
• Pension Scheme and Death in Service Benefit available
• Cycle to Work Scheme

Basic working hours between 8am - 5pm, Monday - Friday. Additional hours and flexibility will be required at peak times.

Job Types:
Full-time, Permanent

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Life insurance
• Onsite parking
• Sick pay

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location:
In person

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