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Service Coordinator Lead
3 months ago
Monday - Friday (6 am start time) : £ customer service incentives + leads commission + RI Rewards (Discounts and cashback site),
Do you want to lead a team to achieve excellent levels of service?
As a Service Team Leader for Initial Washrooms you will be essential in helping us deliver and maintain high quality service across the Croydon area.
To support the service management operations whilst continuously improving the quality and efficiency of the customer service provided by the Service Centre.
By ensuring all team members under your accountability deliver a first class service to all customers at maximum efficiency and minimum cost.
Support and co-ordinate driver resource, whilst managing and developing those drivers based at the service centre, contributing to the development of an efficient service centre environment.
As a Service Team Leader, you will be responsible for :- Daily management of a team of up to 10 Service Drivers across a geographical area within the branch
- Working collaboratively with the other Team Leaders to plan and coordinate the Service Drivers so that each customer receives the right service as promised
- Liaising with customers to resolve issues / complaints
- Supporting the Service and Branch Managers with their decisions on how to improve the quality, efficiency and customer service provided by the branch
- Monitoring the team's performance through various methods including quality checks and accompanied customer service visits to develop each driver and drive the improvement of performance levels and customer satisfaction
- Communicating with the warehouse staff on the routes each driver will take and the products they will need on their vans
- Supporting the Sales Team with planning of installations to exceed customer expectations
You will be a Service Team Leader for Initial Washrooms, one of the UK's leading providers of washroom,
hygiene and floorcare services. These services may not be the most glamorous but they are an essential
We are a government accredited learning organisation which means we deliver the best training,
qualifications and opportunities to our people. ready for promotion opportunities when they come. This could mean promotion from a Service Team
Leader to Service Management or Branch Management in the future
If you are the right fit for our Service Team Leader vacancy, you will:
Hold a full UK Driving Licence with a maximum of 6 points
Experience in managing within a service delivery environment would be an advantage but don't worry we
A grading system with higher salary bandings for consistently strong performance
Monthly bonus scheme
RI Rewards (includes cashback and discounts on multiple retailers)
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