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Venue Team Member

3 months ago

Inverness, Highland, United Kingdom Frankie & Lola's Ltd Full time

Venue Team Member
Hourly rate negotiable DOE.

Frankie & Lola's is an award-winning Family Entertainment Centre business founded in Inverness in 2014.

We pride ourselves on our commitment to creating a fun and safe environment for families, delivering outstanding food and beverage offerings from our café, and working to give back to our community at every opportunity.


We're looking for a passionate and energetic Venue Team Member to join our team and help us deliver on our mission of building the biggest and most successful Family Entertainment Centre brand as we continue to expand to new locations throughout the United Kingdom.


As a key member of our customer-facing team, you will be responsible for ensuring every interaction our customers have with Frankie & Lola's is better than the last.

Responsibilities include;

  • Engaging with parents and kids alike to make their visit exciting.
  • Serving our customers in our reception, café and party environments.
  • Maintaining cleanliness standards across our venue and play areas.
  • Building relationships with customers and resolving customer enquiries with professionalism.
  • Delivering on the challenge to provide the best service for our customers, and working with the team to hit targets and goals.
Applicant Profile - What we look for in an excellent Venue Team Member;

  • Prior experience in retail/hospitality desired but not strictly required.
  • Excellent communication skills.
  • Willingness and eagerness to learn.
  • Ability to work both as part of a team and individually.
  • Computer literacy required.
What you can achieve at Frankie & Lola's;

  • We are building a comprehensive and rewarding training program for all our team members. A position at Frankie & Lola's can help you strengthen your CV with professionally recognised qualifications in First Aid, Health and Safety, Fire Safety etc. We prioritise investing in our people.
  • Potential for progression to more senior, varied roles is always possible. As a growing business, there is always scope for building a career with us even from an entrylevel position, and we always seek to promote from within where possible.

Job Type:
Part-time

Part-time hours: 12-18 per week

Salary:
£7.50-£11.50 per hour

Benefits:

  • Employee discount
  • Free parking
  • Onsite parking

Schedule:

  • Day shift
  • Weekend availability

COVID-19 considerations:
Frankie & Lola's is taking all prudent measures to combat the spread of Covid-19.

Ability to commute/relocate:

  • INVERNESS: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 1 year (preferred)

Work Location:
In person