Team Leader

1 week ago

Cardiff, Cardiff, United Kingdom Veezu Full time
Veezu are currently looking for an experienced Team Leader to join our Journey Booking Contact Centre in our brand new, Cardiff office on a full time, permanent basis


This is an exciting opportunity to join our fast growing and award-winning company; the successful applicant will be joining the Veezu Group during a period of real development and sustained growth.

Our Journey Booking Centres are where many amazing journeys start.


With a focus on people management and ensuring high standards of customer service delivery, our Team Leaders ensure that a smooth, effective and efficient operation is maintained within our Contact Centres.

The Contact Centre receives inbound calls only and does not involve selling products or services.

Who are Veezu?
Veezu is the UK's #1 hyperlocal, multi region private vehicle hire provider.

We provide efficient, safe and easy ways for people to travel, combining the reliable knowledge of experienced local Driver Partners with advanced consumer technology.

Focused on local passenger needs we deliver over 1.5 million journeys per month, keeping our towns and cities moving safely and efficiently.


Not only does Veezu create amazing journeys for its passengers, but we also strive to ensure that our colleagues have amazing journeys in their careers.

-
Veezu Values, because we:_

  • Do the right thing._
  • Make it simple._
  • Are bold. Think differently._

What can you expect as a Team Leader?

WORKING PATTERN:

Monday 14:00 - 22:00

Tuesday 14:00 - 22:00

Wednesday 11:00 - 19:00

Saturday 06:00 - 14:00

Sunday 06:00 - 14:00

  • 8 hour shifts
  • 40 hours per week
  • Morning / Afternoon day working

During your journey as a Team Leader, you will

  • Monitor, organise, coach and inspire your team on a daytoday basis.
  • Liaise with the Operations Management team and the Training & Quality team in all aspects of people management to support and to drive performance and effectively support any training requirements employees may need, and to ensure that all staff training is up to date.
  • Proactively monitor the attendance, performance & development of your team, utilising the tools and documents available, to ensure that agreed standards are met and KPI targets are delivered.
  • Ensure the Journey Booking Centre is resourced effectively, utilising additional capacity when required and ensuring that lone working is avoided where possible.
  • Support the Journey Booking Centre during busy periods by responding promptly and courteously to telephone bookings, capturing accurate information and processing this in an efficient manner.
  • Collate & update reports to help measure the Journey Booking Centre's performance & improvement needs.

Our expectations of you

  • Previous supervisory experience is essential in a Team Leader / Supervisor / Assistant Manager role.
  • Excellent customer service & people management skills
  • Attention to detail.
  • A positive, upbeat attitude and strong interpersonal skills.
  • Excellent written and verbal communication skills.
  • Good time management and organisational skills.
  • Patience, good listening skills and the ability to show empathy.
  • The ability to make decisions and use own initiative.
  • Ability to lead a team of customer care specialists in a highvolume service and care environment.
  • Work well under pressure and take a proactive approach to problem solving.
  • Strong computer skills, including using multiple software platforms collaboratively.
  • An effective decision maker and able to control workflow in busy periods.
  • Lead by example and inspire others.

Employee Benefits:

  • 30 days paid annual leave
  • Weekly pay
  • Workplace Pension
  • Life Assurance
  • Enhanced sick pay
  • Access to Private Medical Insurance provided by BUPA
  • New, modern citycentre office location with access to free snacks and drinks and organised social events.
  • Access to our employee perks, wellness & recognition platform provided via 'Perk Box', which includes high street discounts at shops, restaurants + much more
  • Employee Assistance Programme: access to a 24/7 helpline providing employees and their partner and dependants with professional support, guidance and counselling when they need it the most.
  • Learning & development opportunities to help you progress in your career

At Veezu we believe in creating amazing journeys for all our colleagues. To start your journey with us, click 'apply' now
- *Permanent employment is conditional on having a satisfactory DBS check. You will therefore be asked to disclose any unspent convictions during the recruitment process. If you start employment with us, you will be asked to engage in the formal DBS checking process._

Reference ID:

TL

Job Types:
Full-time, Permanent

Benefits:

  • Canteen
  • Company events
  • Company pension
  • Discounted or free food
  • Health & wellbeing programme
  • Private medical insurance
  • Sick pay
  • Store discount

Schedule:

  • 8 hour shift
**Ex

  • Team Leader

    1 week ago

    Cardiff, Cardiff, United Kingdom Parasubs Ltd Full time

    Calling all Shift Supervisors & Team Leaders If that is you then read on as we have vacancies in our Subway store Becoming a Subway Shift Supervisor/Team Leader is a fantastic route into Store Management for anyone interested in a career within the catering, retail or hospitality industries.Benefits of being a Subway Shift Supervisor/Team LeaderOn-shift food...

  • Team Leader

    1 week ago

    Cardiff, Cardiff, United Kingdom Completely Care Full time

    We are looking for a Team Leader to join the team at a Supported Living Service in Cardiff working with Mental Health, the salary is up to £27,000 depending on qualifications and experience this is a very rewarding role with many benefits, call Completely Care for more information.The role is 37.5 hours a week and shifts will be across a 7 day rota that...

  • Team Leader

    1 week ago

    Cardiff, Cardiff, United Kingdom Card Factory Full time

    Job IntroductionLocation: Valegate Retail Park, Copthorne Way, Cardiff, CF5 6EHContracted Hours Available:16Main ResponsibilitiesWe are passionate about celebrating our customers' life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this.With a real focus on customer experience and operational...

  • Team Leader

    1 week ago

    Cardiff, Cardiff, United Kingdom Maximus UK Full time

    Join Our Team as a Customer Service Team Leader at Connect Assist!Operate on the front line of service delivery within a dynamic 24/7 contact centre environment, collaborating with well-known charities and key organizations in the charity, government, and 3rd sector. Ensure that quality and performance levels meet and exceed expectations on challenging...

  • Team Leader

    1 week ago

    Cardiff, Cardiff, United Kingdom Princes Full time

    Vacancy Name Team LeaderEmployment Type PermanentCountry United KingdomLocation CardiffBusiness Area OperationsWorkplace Type OnsiteAbout Princes The Princes Group has over 7,000 employees with offices and production sites in the UK, Netherlands, Italy, Poland, France and Mauritius. Princes manufactures 350 different food and drink products responsibly...

  • Team Leader

    1 week ago

    Cardiff, Cardiff, United Kingdom Veezu Full time

    Veezu are currently looking for an experienced Team Leader to join our Journey Booking Contact Centre in Cardiff on a full-time, permanent basisThis is an exciting opportunity to join our fast growing and award-winning company; the successful applicant will be joining the Veezu Group during a period of real development and sustained growth. Our Journey...

  • Team Leader

    1 week ago

    Cardiff, Cardiff, United Kingdom Connect Worldwide Full time

    We are currently looking for fun and friendly team-leaders to join our team. If you're hard working and passionate the benefits of working for us here at Connect Worldwide are endless- £14ph - £25ph PLUS Bonus Employed Role Holiday Pay inc. Average Bonuses Workplace Pension Travel/Accommodation Expenses PaidHours:Permanent and Full-Time hours from 35 to...

  • Team Leader

    1 week ago

    Cardiff, Cardiff, United Kingdom Barburrito Full time

    Job descriptionSalary: Up to £10.00 per hourAre you passionate about leading a team to success? Are you enthusiastic about delivering brilliant customer service?We have an exciting opportunity at Barburrito for a Team Leader to join our team at our Cardiff, St David's Centre store. If you are passionate, enthusiastic and ambitious, this could be the role...

  • Team Leader

    1 week ago

    Cardiff, Cardiff, United Kingdom Infinity Trampoline Park Cardiff Full time

    Infinity is a freestyle indoor trampoline park based just off Newport Road catering to up to 10,000 visitors a month. We are looking for an energetic Team Leader who can lead from the front, efficiently manage a team, and has great attention to detail in all aspects of our standards.Our customers are of all ages, and someone who can keep both the kids and...

  • Team Leader

    1 week ago

    Cardiff, Cardiff, United Kingdom Kawazudesigns Full time £34,073

    GXO Logistics Supply Chain Inc. Are you confident with communicating with a range of stakeholders, and always providing a high level of service? We know you hear this all the time, but this really is a unique opportunity to join us on a key contract for our well-established customer, Virgin Media. A company van for travel will be provided as apart of the...

  • Deputy Team Leader

    1 week ago

    Cardiff, Cardiff, United Kingdom British Red Cross Full time

    Deputy Team Leader - Emergency DepartmentLocation: University Hospital of Wales, Cardiff, CF14 4XWContract type: Fixed Term Until March 2025Hours per week: 21 (2 shifts a week working from 10am-8pm & 3 hours admin)Salary:£21,570 per annum pro-rata**Driving Requirement: Full UK driving licence allowing you to drive a manual transmission vehicle. If you are...

  • Qc Team Leader

    1 week ago

    Cardiff, Cardiff, United Kingdom Harris Lord Recruitment Full time

    QC Team LeaderOur client is a winner of the Queen's Award for Innovation and is currently expanding their extremely well-established development and manufacturing operations given the continued success of the business over the past 10 years.We are working exclusively with our client to help them secure an enthusiastic individual to take on a varied QC...

  • Team Leader

    1 week ago

    Cardiff, Cardiff, United Kingdom Staffing Lab Full time £37,635

    Onsite or Hybrid: OnSiteCompensation: £37,635 + BenefitsRole Type: Full time / PermanentOur client are working to create a safe and secure world, together, and if you join us, you can play your part as a Deputy Team Leader - Avionics at our RAF Valley site.Our Avionics maintenance unit is responsible for repairing and maintaining avionic components...

  • Production Team Leader

    1 week ago

    Cardiff, Cardiff, United Kingdom gap trading Full time

    We are exclusively recruiting for an experienced Team Leader. You will be joining a manufacturer of high quality continence products, designed to meet the individual needs of Patients and Healthcare ProfessionalsJob Title: Team LeaderLocation: Llanishen, CardiffPay Rate: £23500 per annum + bonuses after successful 13-week probation.Working hours: Monday to...

  • Team Leader

    1 week ago

    Cardiff, Cardiff, United Kingdom Western Power Distribution Full time

    About Us We're National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses. National Grid employs over 29,000 people...

  • Production Team Leader

    1 week ago

    Cardiff, Cardiff, United Kingdom PRINCES Full time

    The Cardiff site has the prestigious status of being the Juice Centre of Excellence. There has just been an impressive £60 million investment into Cardiff which makes it an exciting time to joinWe are looking for motivated, organised and proactive Team Leaders to join the Manufacturing team at our Cardiff site.This is an opportunity to join one of the UK's...

  • Process Team Leader

    1 week ago

    Cardiff, Cardiff, United Kingdom Princes Full time

    Vacancy Name Process Team LeaderEmployment Type PermanentCountry United KingdomLocation Princes CardiffBusiness Area OperationsWorkplace Type OnsiteAbout Princes The Princes Group has over 7,000 employees with offices and production sites in the UK, Netherlands, Italy, Poland, France and Mauritius. Princes manufactures 350 different food and drink products...

  • Production Team Leader

    1 week ago

    Cardiff, Cardiff, United Kingdom PRINCES Full time

    The Cardiff site has the prestigious status of being the Juice Centre of Excellence. There has just been an impressive £60 million investment into Cardiff which makes it an exciting time to joinWe are looking for motivated, organised and proactive Team Leaders to join the Manufacturing team at our Cardiff site.This is an opportunity to join one of the UK's...

  • Scheduling Team Leader

    1 week ago

    Cardiff, Cardiff, United Kingdom SF Recruitment Full time

    SF Recruitment is currently recruiting for a Team Leader to join one of our growing clients based in Sheffield. This is to start on a temporary basis however is very likely to become fixed term or permanent. The position is based in location of S9 postcode and will be working Monday to Friday 8.30-5pm. To apply for this role, you should be available...

  • Scheduling Team Leader

    3 weeks ago

    Cardiff, Cardiff, United Kingdom SF Recruitment Full time

    SF Recruitment is currently recruiting for a Team Leader to join one of our growing clients based in Sheffield. This is to start on a temporary basis however is very likely to become fixed term or permanent. The position is based in location of S9 postcode and will be working Monday to Friday 8.30-5pm. To apply for this role, you should be available...