Head of PMO
2 weeks ago
Northwich, Cheshire, United Kingdom
Ingram Micro
Full time
Description
Job Description:
Head of PMO Manager
As the Head of PMO you will
Be responsible for the growth and development of the team and successful delivery of projects on behalf of our customers and across the organisation.
- Support project managers and project coordinators within the organisation to deliver their roles effectively.
- Responsible for the growth and development of the team and implementation of best practice processes
- Control the organisation's portfolio activity by operating and maturing an effective PMO
- Ensuring the PMO provides a best practice service to support all IT projects, programmes and delivery activities to deliver to time, quality and cost constraints through professional assurance, support and adherence to our clients Project Delivery Lifecycle.
- Overseeing operational management of the function
- Driving continuous improvement across all delivery Programmes and Projects
- Evolving processes alongside the needs of the organisation
- Establishing and reporting on KPIs and reporting to the Board.
- Assist with wider elements of the governance team such as strategic planning, finance, resource management and assurance.
To be successful in this role you will have experience leading in a PMO environment ideally using a variety of project methodologies including agile and waterfall.
- Significant experience of leading Project and Programme managers successfully in a large organisation as either a PMO Manager, IT Operational Lead, Programme / Delivery Lead or equivalent
- Maintaining and updating an appropriate delivery governance structure.
- Developing the delivery capacity management and programme plans in conjunction with the delivery teams, highlighting constraints and advising on potential resolutions.
- Experience of developing and implementing effective portfolio, project and programme standards and strategies that have had a positive impact on change delivery
- Experience of effectively leading, managing, motivating and developing teams to improve effectiveness
- Experience of managing and overseeing multiple projects and programmes, identifying and managing opportunities, risks and issues, taking initiative whilst also working with formal change governance groups to enhance delivery
- Significant experience of complex problem solving, making recommendations and taking into consideration variables to achieve the desired outcomes
- Ability to quickly assimilate knowledge from outside own area of expertise.
- Experience of successful resource management including planning, forecasting, monitoring and reviewing resources
- Excellent communication and stakeholder management skills are essential for the role
- Customer Obsessed: Inherently understands customer needs and provides the best customer experience.
- Team Collaborator: Work across internal and external teams of all levels to proactively support the customer.
- Business wisdom: Understanding of the customers' business outcomes and how you can support the customer
- Results Driven: Interest in driving customer to their outcomes.
- Effective Communicator: Delivers complex information in a confident and convincing manner, appropriate to a diverse audience.
Comms-care, part of the Ingram Micro Group, is a multi-award winning, channel only, leading IT Service Provider supporting customers across the UK & Ireland.
Our HQ is situated on Cheshire Business Park in Lostock Gralam and is usually a hive of activity providing excellent service to our customers however, our fantastic #oneteam mentality has allowed us to continue delivering phenomenal service to our customers in a predominantly remote based environment.
Comms-care Benefits:
- Get your birthday off
- 23 Days Annual Leave + Bank Holidays
- Contributory pension scheme
- Health care plan
- Full training and career development
- Various incentives throughout the year and annual company awards night
- Hybrid working offered to HQ based staff (3 days in office, 2 days working from home)
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