Band 4 Patient Pathway Co-ordinator

1 week ago


Ilford, Greater London, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

This is an exciting opportunity for a highly motivated, well organised, dynamic and enthusiastic administrator to work in within the surgical team.


This is a pivotal role and we are looking for someone with excellent customer care skills, enthusiasm, a flexible approach and a professional attitude.

You will be expected to have excellent communication and customer service skills with experience in using computer systems.

Good keyboard skills are essential for the post and you should possess a current working knowledge of MS Word, Outlook and Excel.

Some receptionist experience is desirable for this role.


You will be liaising with internal and external staff on a daily basis face to face and via the telephone.

You should possess a friendly and approachable manner, be able to work calmly under pressure and demonstrate an awareness of confidentiality issues.

You will need to have excellent people skills; excellent communication skills, enjoy working in a busy, challenging environment and have a positive approach to change.


The Patient Pathway Co-ordinator (PPC) - Admissions will work within dedicated specialty Divisions to facilitate the smooth running of the patient journey by ensuring that there are co-ordinated and streamlined administrative processes that revolve around the patient and their individual needs.


Under the leadership of our Chair, Jacqui Smith and Matthew Trainer, our Chief Executive we provide care for the residents of three diverse London boroughs.

More than half of our 7,500 strong workforce are from black, Asian and minority ethnic groups and most live in Barking and Dagenham, Havering and Redbridge.

We also provide healthcare services to people in south-west Essex, and specialist neurosciences services to the whole of the county.


Our services include all the major specialties of large acute hospitals, operating from two main sites - King George Hospital in Goodmayes and Queen's Hospital in Romford.

We also provide outpatient services at Brentwood Community Hospital, Barking Hospital, Loxford Polyclinic and Harold Wood Polyclinic.


We know we have more work to do to improve waiting times for urgent and emergency care, and this will be one of the many benefits of our closer collaboration with Barts Health.

Working with them and with all our partners across north east London, we will find a sustainable solution to enhance patient care.


We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital.

We're also pleased to be part of the NEL Cancer Alliance.

For further information on this role, please see the attached detailed Job Description and Person Specification.

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