ServiceNow Administrator
2 weeks ago
The primary objective of this role is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff.
The role will be leveraging technology to deliver proactive IT Operations through implementation, automation, integration, and management, of primarily ITSM related toolsets and environments and will require demonstrable experience and in-depth knowledge and expertise in processes, tools, and frameworks to improve overall quality, efficiency, and experience of services being delivered.
The ServiceNow Platform Administrator role is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff.
The role will be leveraging technology to deliver proactive IT Operations through implementation, automation, integration, and management, of primarily ITSM related toolsets and environments and will require demonstrable experience and in-depth knowledge and expertise in processes, tools, and frameworks to improve overall quality, efficiency, and experience of services being delivered.
Responsible for managing the ServiceNow platform and maintaining uptime operationally - this includes the ITSM, CSM, ITBM and Performance Analytics modules.
Continuously improve the platform offering and collaborate with other areas of the Operations team to ensure we are using ServiceNow to its full potential.
Provide BAU support for any ServiceNow incidents and requests, liaising with customers and 3rd party teams as necessary.Provide training sessions as required by support teams, necessary to manage the ServiceNow platform.
Create system user guides/process summaries and provision of training/familiarisation across the ServiceNow Platform.
Follow ServiceNow best practices (including scripting, security, implementation).
Manages instance security:
user/group access, administration, access control lists. Experience working as a ServiceNow Application Support Engineer, carrying out system maintenance and upgrades.
Experience with ServiceNow ITSM, Service Portal, Service Catalogue, CMDB, Performance Analytics and Reporting.
Excellent understanding of ServiceNow platform administration.
About Capita Technology and Software Solutions
Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita's colleagues, businesses and clients.
We design, build and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services – from working collaboratively with Capita's businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, that enables them to work effectively and securely.
We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion.
If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at .For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Capita is a consulting, transformation and digital services business.Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens.
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