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Pre-Sales Technical Engineer

3 months ago

Bournemouth, Bournemouth, United Kingdom Eset Full time
Pre-Sales Technical Engineer - NORTH page is loaded Pre-Sales Technical Engineer - NORTH
Apply locations Bournemouth time type Full time posted on Posted 2 Days Ago job requisition id JR-04754 Job posting title
Pre-Sales Technical Engineer - NORTH Job summary

The pre-sales engineer will support the sales teams and the reseller channel by providing product advice and training, advice on licencing and technical queries and talking to / visiting end-users of larger organisations in order to facilitate product sales.

Job description
Job Summary

The pre-sales engineer will support the sales teams and the reseller channel by providing product advice and training, advice on licencing and technical queries and talking to / visiting end-users of larger organisations in order to facilitate product sales.

They are expected to be product experts with a strong knowledge in IT systems and the threat landscape.

Their role is more encompassing than simply technical support and although not a sales person they will have a bearing on the sales into larger enterprise customers.

Functional Responsibilities and Duties (English - Mandatory)
Support the sales team in handling more technical enquiries from larger end-user customers
Discussing technical aspects of the products with end-users
Train resellers and Eset staff on products and their application
Be a central source of knowledge for the sales and marketing teams on all aspects of the product, it's licencing and impact / integration in broader IT systems
Be an Eset evangelist both at end-user meetings and events
Keep up-to-date on industry knowledge and news on a technical basis
Assist and develop onsite or remote PoC's, Demos and customer engagement.
Participate in sales strategy planning, customer design, technical evaluations and sales calls.
Provide technical sales advice to the internal and external sales teams on specific enquiries
Undertake product training sessions for Eset staff
Undertake product and technical training sessions for resellers and their staff (time required away)
Undertake web demonstrations to key customers and resellers
Undertake onsite demonstrations to prospective customers and resellers (time required away)
Attend exhibitions and conferences to provide technical product advice (time required away)
Prepare and undertake monthly product webinars to the reseller channel and end-users
Manage KPI's and personal goals
Experience
Previous experience providing technical support to both end-users and resellers
Experience with security software and their application within an IT environment
Working knowledge of IT infrastructures using a wide range of OS
Previous experience delivering training
Previous experience in presenting IT products
Project management experience
Knowledge
In-depth knowledge of the security software industry and Eset competitors
Complete ESET product knowledge
Good knowledge of Linux OS
Language
English C- Proficient
Personal characteristics
Able to present confidently to senior IT staff specialising in IT Security (CISO level)
Able to relate security issues to business concerns and match to a product solution
Enterprise network knowledge essential
An understanding of encryption technologies
An understanding of server infrastructure and domain configuration
Extensive knowledge of current Windows server and desktop operating systems
Leadership
N/A
Travel
Full valid driver's licence
Able to travel and stay away as and when required
Job requisition
JR-04754 Pre-Sales Technical Engineer - NORTH (Open) Primary location
Bournemouth Additional locations
Time type
Full time #J-18808-Ljbffr