Associate Director Account Management

2 weeks ago


London, Greater London, United Kingdom Wearecoolr Full time
We're an independent social media agency and team of creatives, social experts, content publishers and change makers.
Completely wired into popular culture, our work connects brands with their audiences at scale.

The role of the Associate Director (GAD) is to oversee and provide direction to our client teams, in all aspects of activity, from upholding day to day process, to working with our Account Directors to ensure quality output is consistently delivered.

You will hold and maintain relationships with our clients to encourage satisfaction and retention, as well as identifying and selling in opportunities for account growth.

The Associate Director role blends internal team management skills to develop individuals and teams for success, and external client management to build Coolr's relationships and reputation.

Staying abreast of all client account activities, to ensure efficient processes are followed, and quality output is consistently delivered.

Managing Account Directors to allow them to feel supported, with the tools and information they need to successfully execute their roles.

Working with Account Directors to ensure monthly and quarterly reporting is thorough and accurate
Building and maintaining of relationships with our senior clients
Identifying growth opportunities for client accounts
Being responsible for efficient and sustainable resourcing on client accounts.
Being ultimately responsible for budget management and have a detailed overview of all commercial activities on accounts.
Passionate in your commitment to quality output and able to flex with business needs
Flexible Hybrid working.

We work 3 days in the office and 2 from home, there are no mandatory days so you manage your diary to work with your lifestyle.

25 days annual leave
Birthday Day off – an extra day to celebrate your big day
Wellbeing Day off – another extra day with a £50 voucher to spend on anything you want to support your wellbeing
Free breakfast, snacks and drinks in the office.
Private Healthcare cover, Cycle to work scheme, Tech scheme + more
Regardless of what you work on at the agency, we will help and support each other on everything.

By embracing this culture, it gives space to people to be more creative, innovative, and successful which will drive us in our mission of becoming the world's best social media agency.



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