Senior 2nd Line Support Engineer

2 weeks ago

London, Greater London, United Kingdom Computer Care (UK) Ltd Full time £38,000
Senior 2nd

Line Onsite Support Engineer Location Criteria:
Candidates must also hold a full UK Driving License.
Computer Care UK LTD is a well-established Managed Service Provider (MSP) based in Leatherhead, Surrey. For 23 years, we have delivered high-level technological services to businesses of all sizes across the country. We pride ourselves on leveraging cutting-edge technology to enhance our clients' infrastructure and overall service quality.
At Computer Care UK LTD, our core values are honesty, integrity, and teamwork. We believe in fostering a collaborative environment where every team member's contribution is valued.

At Computer Care UK LTD, we are currently seeking a Senior 2nd Line Onsite Engineer to join our team, based at one of our high-profile clients, Crystal Palace Football Club in South London.

This role is integral to our mission of providing exceptional IT services to our clients.

Provide high-end support to Crystal Palace Football Club members of staff, both remote and on-site, across the main stadium and the training ground.


Project Assistance:
Assist with projects, playing a role in designing, implementing, supporting, and documenting new solutions.

Mentorship:

Mentor junior engineers, showing them how to perform basic processes and procedures, and acting as a senior escalation point.

Cover match days on a rota basis, providing a high level of IT support for key Premier League football fixtures.


Senior Second Line Engineer Experience:
Minimum of 3 years in a senior role, demonstrating advanced troubleshooting and problem-solving skills.

Help Desk Experience:
At least 5 years in a fast-paced help desk environment, handling a high volume of support tickets efficiently.

TCP/IP Enterprise Networking:
Strong understanding of TCP/IP networking, including configuration, monitoring, and troubleshooting of enterprise networks.

Windows System Administration:
Solid background in Windows System Administration, with hands-on experience managing and maintaining Windows servers and services.

Office 365 Environment:
Comprehensive understanding of the Office 365 environment, including product knowledge, administration, migration, and maintenance of these systems.

Azure Experience:
Good understanding and experience with Azure, including deployment, management, and troubleshooting of Azure services.
Solid experience with Active Directory, including deployment, administration, and troubleshooting within both on-premises and hybrid environments (EntraID Connect).

Hybrid Setup Experience:
Proven experience working in hybrid setups, integrating and managing both on-premises and cloud-based solutions.

Virtualisation:
Experience with virtualisation technologies such as VMware or Hyper-V, including migrating physical servers to virtual environments.
Knowledge of IT security best practices, including firewall configuration, anti-virus solutions, and data protection.

Strong teamwork skills, with a commitment to mentoring junior staff and contributing to a collaborative work environment.

Microsoft Certified:

Microsoft Certified:
Windows Server Hybrid Administrator Associate
Fortinet Network Security Expert (NSE) Certification
CompTIA Network+ / CCNA
ITIL Foundation Certification
Competitive salary and benefits package
Regular Company events
Company pension
Free parking on-site parking
Private medical insurance
Opportunities for professional development and career progression
The chance to work with the latest technologies and innovative projects

Salary:
£38,000 per annum (with the chance to earn more through overtime, bonus schemes and profit sharing)


If you are a dedicated and skilled professional looking to make an impact in the IT industry, we encourage you to apply.


NO AGENCIES PLEASE.

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