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Receptionist - Bank

3 months ago

Winchester, Hampshire, United Kingdom European LifeCare Group Full time

ABOUT US
London Travel Clinic are part of the European lifecare group

European LifeCare Group is one of Europe's largest independent provider of travel clinics and public vaccination programmes.


Founded in 1998, today European LifeCare Group has specialist clinics covering most of Denmark and the UK, where the company trades under a number of brands, including Danske Lægers Vaccinations Service, Vaccination UK, London Travel Clinic and Citydoc.


European LifeCare Group also works for both the Danish and English National Health Service as a contracted service provider of immunisation programmes in schools and national influenza vaccination programmes.


Job Title:

Medical Administrator

Contract:

Bank

Hours:
5:00 pm to 9:00 pm weekdays, 08:00 am - 6:00 pm Weekends

Overtime:

Available depending on needs to the business

Working Days:

Monday to Friday for evenings & Weekend work

Location:

London Clinics:
your post could be based at one of our London clinics, dependent on shift. Wimpole Street, London Bridge, Moorgate, Victoria

Benefits:

5% Pension (employer contribution)

Employee Assistant Programme

Discount on high street shops

You must be able to commit for the entire duration of the contract.

MAIN DUTIES
The post holder is responsible for being the first point of contact for patients. Managing the front desk operations, ensuring a smooth flow of patients and maintaining a high standard of customer service.

Key areas of responsibility:

  • Act as a Receptionist for Clinics
  • Set up reception and till ready for clinic
:

  • Greet patients arriving at clinic and book them in.
  • Deal with transactions and take payments for retail purchases.
  • Carry out inputting of all clinic activity, ensuring it is accurately recorded on relevant clinic systems and databases, stamp booklets and ensure all paper and electronic information is accurately recorded.
  • At end of day, reconcile till, check that all registration forms have been scanned on the database, all vaccine recalls are set up and GP letters are complete.
  • Be observant when patients have received vaccines as occasionally the patient may feel unwell/faint, if so ensure they are seen by a nurse before leaving (Training will be provided).
  • Ensure that any ill patients who present at reception or by phone call to the clinic are dealt with appropriately.
  • Retrieve and file patient records while maintaining high standards of confidentiality and data protection for all travel clinic patients.
  • Maintain high standards of customer care to all travel clinic users at all times.
  • Book appointments using appointments database.
  • To participate in the monitoring of standards and performance in the clinic area, including the implementation of clinic audits, stock taking procedures and client surveys.
  • Responsible for retail sales and maintaining retail display, you will identify retail items that need reordering, and order products as appropriate.
  • To carry out any duties as cover for other clerical and/or reception staff as necessary (i.e. during holiday/leave).

To succeed, you ideally:

  • Are educated to GCSE level or equivalent
  • Have worked previously within a customer focused environment and dealt with customers face to face and over the phone providing great service
  • Are conversant with Excel, Word, Access and Outlook
  • Have excellent verbal communication skills and telephone manner
  • Have excellent interpersonal skills, ability to relate to a wide range of people and explain information simply
  • Ability to prioritise and work proactively
  • Have experience in clinic administration and experience of retail sales
**DBS