Training consultant

2 weeks ago


London, Greater London, United Kingdom Resolver, a Kroll Business Full time

Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both.

As a Solution Consultant, you live to delight customers by solving business problems with technology.

You are a customer advocate, who helps guide Resolver's SaaS implementations by separating wants from needs, providing recommendations, configuring off-the-shelf software and administering training on best practices.

You'll partner with Consultants, Solution Architects and Project Managers to impress customers with implementations that typically take 3- 6 months - but don't worry, you'll be working on multiple projects at once that will keep things interesting but not overwhelming

You'll get to work with a passionate, proactive team who will support you to be successful as you grow professionally.

Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions.

As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.

As a business within Kroll , we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise.

Project Delivery (90%)

Measures of success :
customer feedback (NPS, references), peer feedback, utilization, and project margin

You'll enable customers to take maximum advantage of our software by leading and participating in the delivery of software implementations.

Educating customers on what's required for successful implementations
Project Management
Establishing a shared vision of project success during project initiation and confirming a common understanding of project scope, delivery approach, task ownership, and deliverables
Controlling and communicating project scope, schedule, budget, and risk to customers and management
Leading regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize "time to value"
Business Analysis
~ Configuration
~ Configuring the software based on the solution design performing quality assurance to minimizing rework (no coding required)

Training
~ Delivering administrator, train-the-trainer, and end-user training sessions, and authoring training materials as required (including documents, decks, videos, etc.)

Presales Support (5%)

Collaborate with the Sales team and lead presales activities with customers which result in a common understanding of project success factors, scope of work, and cost of the required Services.


People who Excel:
~3+ years of prior experience in delivering enterprise off-the-shelf software or incident management solutions
~ Experience with Visio, MS Project, MS Office, and CRM's such as Salesforce
~ Experience within Incident Management, Investigation and Case Management, Security Risk Management is a bonus but not a must have
~ You're a go-getter with an excellent ability to manage ongoing projects simultaneously
~ You take the time to invest in research, learning, and practice to make yourself an expert in your field

Resolver is a recognized as Great Place to Work.

Culture isn't just something we write about (although we do), we live our values and challenge each other to be our best selves.

P aid by us for health and dental, life assurance, income protection, travel insurance as well as pension matching.

We also offer a wellness/fitness reimbursement, that can go towards things like gym memberships, yoga classes, team sport fees or a bike.


Professional development:
we have an external learning budget to help you grow and develop. we also have e-learning to meet the needs of our remote team.

We offer a Career Development Program to help you identify and build your skillsets for internal growth opportunities and beyond.

We hire adults and we trust you to manage your outcomes.

Day-to-day, everyone is given the option to decide whether they want to work remote or in-office depending on the needs of their role.


In the Office:

If you choose to come into the office, you will have access to snacks and beverages and in-office games like Switch, chess and ping-pong.

We will be offering up lots of opportunity for team socials too, including the folks who are remote Our London office is 1 minute from London Bridge Station & 2 mins from Borough Market
Resolver is committed to providing accommodations for all persons with disabilities.

If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at .


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