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Hotel Reception

3 months ago

Wigston Magna, Leicestershire, United Kingdom London Town Group Full time
Holiday Inn Leicester Wigston is looknig for a new front of house memebr to join the team

Does the below sound like you?

  • Passionate and willingness to learn
  • Positive attitude and someone who makes our guests smile
  • Genuinely friendly and caring
  • Enjoys working as part of a team
  • Ambitious and hard working
  • Excellent standards and competent level of IT proficiency
  • Good organisational / time management skills.
  • Resilient, creativity, able multitask and can work under pressure
  • Ability to work morning, afternoon/evening, and weekends
  • Able to deliver exceptional customer experiences all the time
  • Is the Receptionist role for you for you, do you have you the skill set and experience to take on this role?
    then what's stopping you?

The Role:

  • As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from checkin through checkout
  • Assist with and complete audits, as required.
  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or other departments
  • Always demonstrate a high level of customer service
  • Attend appropriate training courses, when required, and be an integral part with the Day / Night Team's training and development efforts
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use upselling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow company brand standards
  • Assist other departments, as necessary