Rolex Showroom Manager

7 days ago

London, Greater London, United Kingdom Watches of Switzerland Full time

In preparation for a Spring 2025 opening of The New Rolex Boutique on London's iconic Bond Street, The Watches of Switzerland Group are seeking to recruit 3 showroom managers to support the leadership of the showroom.

The history of Rolex is inextricably linked to London, where the company was founded in 1905 by Hans Wilsdorf making this new flagship location even more significant.

Position Overview

The new Showroom Managers will lead a team offering professional expertise in an elegant setting, one that promotes a sense of harmony, discretion and intimacy with the brand. The showroom will have extensive Sales and After-Sales areas, including an accredited service centre and a space dedicated to Rolex Certified Pre-owned.

Key Accountabilities:

Establish a client-centric strategy, to ensure the highest level of customer experience is executed at all times. Coaching and support the team, ensuring client experience expectations are always being delivered. Optimise hospitality, to create unique and memorable client interactions. Develop strong and meaningful relationships with clients. Manage, support and motivate the team. Play an active role on the sales floor to lead the team by example and ensure a welcoming environment in the boutique. Identify efficiencies and enhance best practices. Ensure compliance with all Watches of Switzerland and Rolex procedures. Collaborate with the senior management team to recruit, retain and develop talent. Execute development plans for each employee within your team. Continuously train, coach, and provide qualitative feedback, using reward and recognition to improve team engagement and performance.

Role Requirements/Attributes

Significant experience in a Senior Retail Management role – ideally within a premium/luxury brand Experience in managing and developing a high performing team. Passionate about retail and delivering an exceptional client experience. Proven ability to build and maintain client relationships. Commercially focused. Experience of working with a CRM system.

About Us

Founded in 1924, our world is one of horological obsession. A place where luxury prevails and our clients' needs are central to everything we do. Finding the luxury timepiece for our clients is what makes us tick, and thus we endeavour to make our showrooms and the service within them extraordinary. Our experts are on-hand in our showrooms for everything, from finding the luxury watch to suit, to revealing some of the latest pieces from the world's most prestigious brands including Patek Philippe, Rolex, Breitling, Jaeger-LeCoultre, IWC, Omega, Blancpain, Chanel and many more.

The Watches of Switzerland Group are a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US, and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Some of our benefits

Holiday Purchase Scheme 24/7 Employee Assistance Programme 24/7 Virtual GP service Share Save Scheme Enjoy your Birthday Off Free Wellbeing Tools Generous Discount Scheme Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.

  • Rolex Boutique Director

    3 weeks ago

    London, Greater London, United Kingdom WATCHES OF SWITZERLAND Full time

    In preparation for a Spring 2025 opening of The New Rolex Boutique on London's iconic Bond Street, The Watches of Switzerland Group are seeking to recruit a Boutique Director to lead the showroom.The history of Rolex is inextricably linked to London, where the company was founded in 1905 by Hans Wilsdorf making this new flagship location even more...

  • Showroom Manager

    7 days ago

    London, Greater London, United Kingdom Tristram Parker Recruitment Full time £50,000 - £55,000

    Job Description Showroom Sales Manager Salary - £50/£55K + Override on Showroom Sales & Personal Comms – OTE additional £35/40K Mon – Sat (with day off during the week) About the company Our client creates exceptional luxury bathrooms. They are an established bathroom supplier with the most knowledgeable, talented and highly trained bathroom...

  • Showroom Manager

    7 days ago

    London, Greater London, United Kingdom Tristram Parker Recruitment Full time

    Job DescriptionShowroom Sales ManagerSalary - £50/£55K + Override on Showroom Sales & Personal Comms – OTE additional £35/40K Mon – Sat (with day off during the week) About the company Our client creates exceptional luxury bathrooms. They are an established bathroom supplier with the most knowledgeable, talented and highly trained bathroom designers...

  • Fashion Wholesale Salesperson

    7 days ago

    London, Greater London, United Kingdom Studio Thirteen Showroom Full time

    Fashion Wholesale Salesperson (Maternity Cover)Join our team at Studio Thirteen, a multi-brand fashion showroom located in Notting Hill. We specialize in wholesaling contemporary womenswear, menswear, and accessories brands to both local and international shops. Currently, we are looking for an experienced salesperson to join us on a maternity cover...

  • Aftercare Manager

    7 days ago

    London, Greater London, United Kingdom WATCHES OF SWITZERLAND Full time

    Job DescriptionDo you have experience in Aftersales management?Are you passionate for client experience in luxury retail?Are you highly numerate with strong analytical skills?We are recruiting for an Aftersales Manager to oversee the Aftersales Department. You will be responsible for the quality of Aftersales experience, manage aftersales systems, processes,...

  • Aftercare Manager

    2 weeks ago

    London, Greater London, United Kingdom WATCHES OF SWITZERLAND Full time

    Job DescriptionDo you have experience in Aftersales management?Are you passionate for client experience in luxury retail?Are you highly numerate with strong analytical skills?We are recruiting for an Aftersales Manager to oversee the Aftersales Department. You will be responsible for the quality of Aftersales experience, manage aftersales systems, processes,...

  • Showroom Assistant

    7 days ago

    London, Greater London, United Kingdom Max Mara Fashion Group Full time

    ABOUT MAX MARA FASHION GROUPMax Mara Fashion Group is recognised throughout the world as the precursor of modern pret-à-porter fashion. The Company was founded in 1951 with the aim of offering "haute de gamme" feminine clothing, produced according to excellent industrial processes. Passion, commitment and tradition have created a unique fashion style.Job...

  • Sales Consultant

    2 days ago

    London, Greater London, United Kingdom WATCHES OF SWITZERLAND Full time

    Job DescriptionDo you see yourself growing and developing your career in luxury retail?Can you build close relationships with clients that last beyond a single sale?Are you good at finding solutions that meet the specific needs of clients?Can you see yourself representing our brand with confidence and knowledge?We have an excellent opportunity for a Sales...

  • Senior Director, Commercial Management

    7 days ago

    London, Greater London, United Kingdom The Watches of Switzerland Group Full time

    We are delighted to be seeking an experienced and highly motivated Showroom Director to lead the operations of our Flagship Showroom on Regent Street. The Showroom Director will have a passion for delivering an exceptional client experience whilst achieving business objectives through developing new opportunities and relationships. We do the right thing,...

  • Showroom Coordinator

    7 days ago

    London, Greater London, United Kingdom Wild Berry Associates Full time

    We are recruiting for a showroom assistant for an organisation based in Farringdon.This is a great opportunity for someone with experience within a showroom before.Hours: Monday - FridayOffice based - no hybrid working3 months temp with a view to convert to permanent.**Duties: - Managing the London showroom Meeting and greeting clients Assisting the team...

  • Showroom Assistant

    7 days ago

    London, Greater London, United Kingdom Max Mara Fashion Group Full time

    Job DescriptionABOUT MAX MARA FASHION GROUPMax Mara Fashion Group is recognised throughout the world as the precursor of modern pret-à-porter fashion. The Company was founded in 1951 with the aim of offering "haute de gamme" feminine clothing, produced according to excellent industrial processes. Passion, commitment and tradition have created a unique...

  • Showroom Assistant

    6 days ago

    London, Greater London, United Kingdom Max Mara Fashion Group Full time

    ABOUT MAX MARA FASHION GROUPIf you are considering sending an application, make sure to hit the apply button below after reading through the entire description.Max Mara Fashion Group is recognised throughout the world as the precursor of modern pret-à-porter fashion. The Company was founded in 1951 with the aim of offering "haute de gamme" feminine...

  • Showroom Administrator

    7 days ago

    London, Greater London, United Kingdom Wild Berry Associates Full time

    We are recruiting for a showroom assistant for an organisation based in Farringdon.This is a great opportunity for someone with experience within a showroom before.Hours: Monday - FridayOffice based - no hybrid working3 months temp with a view to convert to permanent.Duties: Managing the London showroom Meeting and greeting clients Assisting the team with...

  • Assistant Manager

    3 weeks ago

    London, Greater London, United Kingdom WATCHES OF SWITZERLAND Full time

    Job DescriptionDo you have experience of motivating and developing a high performing retail team?Do you see yourself growing and developing your career in luxury retail?Can you build close relationships with clients that last beyond a single sale?Are you good at finding solutions that meet the specific needs of clients?Our Deputy Managers are inspirational...

  • Showroom Executive

    7 days ago

    London, Greater London, United Kingdom Post Recruitment Ltd Full time

    POST- are looking to hire an experienced Showroom Executive for a global market-leader that supplies high quality products into the HoReCa (hotels, restaurants, and catering) industry.This is a full-time role, working in our client's luxury showroom in Islington (N1).Responsibilities: Maintaining the London Showroom housing two luxury brands Cocoordinating...

  • Sales Floor Manager

    3 weeks ago

    London, Greater London, United Kingdom WATCHES OF SWITZERLAND Full time

    Job DescriptionAre you an experienced retail Sales Manager looking for a new opportunity?Do you have excellent commercial knowledge and a passion for delivering exceptional customer experience?Are you an enthusiastic leader with experience of motivating and developing a high performing sales team?Do you see yourself growing and developing your career in...

  • Showroom Advisor

    7 days ago

    London, Greater London, United Kingdom BHID Group Full time

    London Door Company have been crafting bespoke, high quality luxury doors for over 35 years, our exquisite exterior doors are designed to complement every style of home. Hand-finished in our London workshop and installed with the utmost attention to detail, London Door Company has a solid reputation for delivering the high standards that discerning clients...

  • Showroom Advisor

    6 days ago

    London, Greater London, United Kingdom BHID Group Full time

    London Door Company have been crafting bespoke, high quality luxury doors for over 35 years, our exquisite exterior doors are designed to complement every style of home. Hand-finished in our London workshop and installed with the utmost attention to detail, London Door Company has a solid reputation for delivering the high standards that discerning clients...

  • Showroom Assistant

    1 month ago

    London, Greater London, United Kingdom FASHION PERSONNEL Full time

    A new opportunity has arisen for a showroom assistant to join this luxury retailer on a temporary basis to support their wholesale team during their selling season.The company is an iconic retail group with an exciting portfolio of brands.Your responsibilities will include: Setting up the showroom Visual merchandising the showroom Managing and packing...

  • Showroom Assistant

    7 days ago

    London, Greater London, United Kingdom FRITZ EGGER GmbH & Co. OG Full time

    Join Egger's New Clerkenwell Showroom as the Showroom Assistant.The Showroom Assistant holds a pivotal position working closely with the Showroom Manager to uphold the showroom's daily operations and ensure effective management. Embracing opportunities to engage at Company events, this role places strong emphasis on delivering exceptional customer service,...