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Continuous Improvement Project Consultant

3 months ago

Thames Ditton, Surrey, United Kingdom SHL Full time

Vacancy Name

  • Continuous Improvement Project Consultant

Requisition No

  • VN2494

Time Type

  • Full Time

Location

  • Thames Ditton Office

Additional Location

Country

  • United Kingdom
  • A fantastic opportunity to join our Global Customer Service Centre in a key role within the Continuous Improvements team. This role is supporting the Continuous Improvement Program Manager to provide project management for the Global Customer Service Centre on key initiatives. Work alongside a team of other Project Specialists to ensure deliverables are met through scoping, design, build and implementation.
  • Working to the Global Customer Service Centre quality standard and achieving a firstrate level of project management. Enable the Project team to ensure KPIs and Service Level Agreements are achieved whilst presenting a consistent 'face of SHL' to our internal customers globally.
  • We are offering hybrid working for this role with the expectation to be office based for a minimum of 2 days a week

What you will be doing:


The Continuous Improvement Project Consultant is a key role within a small and integral team at SHL, you will interact regularly with existing or potential stakeholders to identify their needs and to develop plans for continuous improvement, scope and define requirements to ensure knowledge and gain approval from stakeholders.


  • Creating and maintaining project plans as well as directing the progress of key project deliverables and critical dependencies across multiple projects/project types is an essential part of the role and you will also facilitate the definition of project missions, goals and tasks.
  • An important part of this role is to resolve or assist in the resolution of conflicts within and between projects or functional areas and to develop methods to monitor project or area progress and identify/ address/escalate issues, disputes, or objections that may impede success.
  • You will be able to anticipate consequences of actions, potential problems, or opportunities for change and set and meet realistic time frames.
  • There are some administrative duties within this role, and you will be required to organise and structure priorities and provide strategic and tactical reporting to key stakeholders on projects rhythmically and adhoc.

What experience are we looking for:

This role would suit a logical thinker, a highly organised person with a methodical approach. It is crucial in this role to have the ability to work proactively, decisively and to a high standard.

Solid experience within a customer contact/customer delivery environment would be preferable as well as having the aptitude to motivate and lead a team.


  • We are looking for someone with 13 years of increasingly responsible experience, including successfully managing various projects, preferably in a professional or clientservice organisation with experience of multiple full project lifecycles from business development to final delivery.
  • Experience of training and mentoring new staff would be advantageous as this role includes providing training to other teams.
  • You will have networking and negotiation experience as well as a strong business acumen. Excellent verbal and written communication skills and be professional, diplomatic, personable, and reliable.
    About Us
  • We unlock the possibilities of businesses through the power of people, science and technology.
  • We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, groundbreaking science and business transformation.
  • When you inspire and transform people's lives, you will experience the greatest business outcomes possible. SHL's products insights, experiences, and services can help achieve growth at scale.
    What SHL can offer you
  • An inclusive culture.
  • A fun and flexible workplace where you'll be inspired to do your best work.
  • Employee benefits package that takes care of you and your family.
  • Support, coaching, and onthejob development to achieve career success.
  • The ability to transform workplaces around the world for others.