IT Support Engineer

1 week ago


Iver, United Kingdom vertex-it-solutions Full time
IT Support Engineer Position at Global Client in Slough Area

Join our team as a Technology Engineer reporting to the Technology Lead. You'll provide top-notch technical support to end users, handling setup, configuration, monitoring, and issue resolution of our IT infrastructure.

  • Responsibilities:
  • Track, monitor, and document end user issues through various support channels.
  • Administer users' email accounts, provide setup assistance, and offer network access guidance.
  • Maintain equipment inventory and IT assets.
  • Prepare and configure loan hardware for team members' use.
  • Offer technical support and troubleshooting for all Technology equipment.
  • Initiate support sessions via phone or screensharing for user assistance.
  • Support common IT services like GoogleApps, OKTA, and Adobe.
  • Act as a technical point of contact for all team members, addressing their technical needs.
  • Collaborate with technical vendors for effective communication and issue resolutions.
  • Willingness to travel for onsite IT support.
Skills
  • Strong communication and interpersonal skills.
  • Excellent critical thinking and problem-solving abilities.
  • Focus on superior customer service.
  • Basic network understanding and configuration knowledge.
  • Familiarity with Mac and Windows OS, and Apple and PC hardware.
  • Exceptional time management, punctuality, and reliability.
  • Agile approach to workload and real-time Production crew needs.
  • Google Workspace administration proficiency.
  • Helpdesk or end user support environment experience.
  • Experience with device management systems like JAMF.
  • Audio-visual systems support knowledge.
  • Previous involvement in the film and television industry is a plus.

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