IT Support Engineer
1 week ago
Join our team as a Technology Engineer reporting to the Technology Lead. You'll provide top-notch technical support to end users, handling setup, configuration, monitoring, and issue resolution of our IT infrastructure.
- Responsibilities:
- Track, monitor, and document end user issues through various support channels.
- Administer users' email accounts, provide setup assistance, and offer network access guidance.
- Maintain equipment inventory and IT assets.
- Prepare and configure loan hardware for team members' use.
- Offer technical support and troubleshooting for all Technology equipment.
- Initiate support sessions via phone or screensharing for user assistance.
- Support common IT services like GoogleApps, OKTA, and Adobe.
- Act as a technical point of contact for all team members, addressing their technical needs.
- Collaborate with technical vendors for effective communication and issue resolutions.
- Willingness to travel for onsite IT support.
- Strong communication and interpersonal skills.
- Excellent critical thinking and problem-solving abilities.
- Focus on superior customer service.
- Basic network understanding and configuration knowledge.
- Familiarity with Mac and Windows OS, and Apple and PC hardware.
- Exceptional time management, punctuality, and reliability.
- Agile approach to workload and real-time Production crew needs.
- Google Workspace administration proficiency.
- Helpdesk or end user support environment experience.
- Experience with device management systems like JAMF.
- Audio-visual systems support knowledge.
- Previous involvement in the film and television industry is a plus.
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IT Support Engineer
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Iver, United Kingdom vertex-it-solutions Full timeIT Support Engineer wanted for a global client based in the Slough area. 5 days on site The Technology Engineer will report to the Technology Lead and is responsible for providing technical support and troubleshooting services to end users The role involves the setup, configuration, monitoring and problem resolution of the IT infrastructure used by our...
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IT Support Engineer
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Iver, Buckinghamshire, United Kingdom vertex-it-solutions Full timeIT Support Engineer wanted for a global client based in the Slough area. 5 days on site The Technology Engineer will report to the Technology Lead and is responsible for providing technical support and troubleshooting services to end users The role involves the setup, configuration, monitoring and problem resolution of the IT infrastructure used by our...
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