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Patient Experience Clerk
3 months ago
Work with service leads to ensure Referral to Treatment (RTT) performance targets are met and patients are booked in order of chronology or clinical necessity and in accordance with the Trusts Elective Access, Booking and Choice of Day policy and departmental Standard Operating Procedures.
Check all patient demographics at clinic attendance, updating changes on the patient administration system and administering overseas patient payment forms.
Manage follow up patient wait list for service by validating the Validation tool completing a test your knowledge and completing and submitting the information to the automation team within the agreed time frame.
Ensure all patients attending clinic have a completed outcome entered in CareFlow, Partial or manual.Liaise with nursing teams to ensure on the day delays are accurately and efficiently communicated to patients in department.
