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Optical Receptionist/optical Assistant
3 months ago
We are looking for a part-time Optical Receptionist to join our team.
As an Optical Receptionist, you will provide exceptional patient care, ensuring that patients feel comfortable and engaged throughout their optical experience.
You will support patients in choosing the perfect optical solution for their needs and leave them feeling confident that they have found the right practice for their ongoing eye care needs.
We are a 2 testing room practice with hearing care clinics with a team of 5-6 people.KEY RESPONSIBILITIES
- Greet patients and visitors in a friendly and professional manner, ensuring they feel welcome and comfortable.
- Answer phone calls in a polite and efficient manner, directing queries to the relevant staff members as required.
- Book appointments and manage the practice diary, ensuring efficient use of resources and avoiding double bookings.
- Maintain accurate patient records, ensuring compliance with relevant data protection and confidentiality policies.
- Handle payments and manage the cash register, ensuring all transactions are accurate and recorded appropriately.
- Keep the reception area clean and tidy, ensuring it presents a professional image to patients and visitors.
- Support other staff members in their duties as required, including the Dispensing Optician, Contact Lens Optician, and Optometrist.
- Work as part of the wider practice team supporting colleagues with administration duties including greeting patients, answering telephone calls, booking appointments, and taking payments to name a few examples.
- Perform clerical duties such as filing, preparing patient notes, checking invoices.
- Some light, end of day cleaning duties.
- Excellent communication and interpersonal skills
- A commitment to providing outstanding customer service.
- The ability to work independently and as part of a team.
- Strong organisational skills and attention to detail
- A friendly and approachable manner
- A professional demeanour and the ability to maintain confidentiality.
- Basic computer skills and the ability to learn new software systems.
- An interest in optical technology and a desire to learn more about the industry.
- Ability to multitask in a fastpaced environment.
- Previous experience as a Receptionist or Clerk is preferred.
Benefits:
- Simply Health private health insurance.
- Extra day off for your birthday.
- One free pair of spectacles every 2 years + Retail discount for immediate family.
- No working on Sundays/ Bank Holidays
- Christmas Eve off (if it falls on a working day for you)
Job Type:
Part-time
Part-time hours:
Monday 9.00am
- 5.30pm
- 5.30pm
Thursday 9.00am-1.00pm
Alternate Saturdays 9.00am-1.00pm
Salary:
£11.00 per hour
Education:
GCSE or equivalent (preferred)
Holiday:
4 weeks + Bank hol allowance (Pro Rata)
No working on Sundays/ Bank Holidays
Christmas Eve off (if it falls on a working day for you)
Job Type:
Part-time
Pay:
From £11.00 per hour
Expected hours: 34 per week
Benefits:
- Private medical insurance
Ability to commute/relocate:
- Congleton: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Experience:
- Optical: 2 years (required)
- Customer service: 2 years (required)
Work Location:
In person
Expected start date: 01/06/2024
