Sales Floor Manager

1 week ago


Hinckley, Leicestershire, United Kingdom The Portfolio Group Full time

This is a phenomenal opportunity to join a vibrant company that have been running for over 80 years with incredible growth plans that have achieved 20% growth in the last 2 years and have won many awards such as 'the best company to work for award 2021'and the 'Feefo Platinum trusted service award 2020'.


We are currently working alongside one of the longest established HR & Health and Safety consultancy businesses across UK and part of a Global Group that have a multimillion-pound turnover year on year that keeps growing.

This group company is the marketleader in providing outsourcing solutions to SMEs within HR, Employment Law, Tax and Health & Safety.


Job Purpose
To train, manage and coach an exceptional Telesales Team, which generates appointments for our field-based sales team.

Job Overview


We are looking for a "hands on" proven, high performing Inside Sales Floor Manager to join our business at this exciting time.

You will be part of a department which is responsible for the creation of sales appointments (and upsell opportunities) for ouroperation.

This is a critical role for the business to sustain and build on its success in the UK.

Day-to-Day Responsibilities

  • Minimum of 2 coaching sessions using the GROW and SMART methods with individuals a day and managing a high performing telesales team of up to 16 individuals.
  • Auditing the CRM system to optimise data and provide quality leads
  • To provide daily, weekly, monthly and quarterly sales figures and MI
  • To regularly walk the sales floor to drive activity and performance and KPIs
  • To continuously seek to improve sales performance through monitoring all leads, conversions and sales actively
  • To introduce fresh incentives to motivate and drive the team.
  • Following the manager schedule and completing all tasks by COP.

Team Targets
Each member of your team that you are responsible for must achieve the following: To book 1-3 opportunities per day with decision makers dependent on experience

  • To make a minimum of 100 outbound calls to businesses.
  • To reach a minimum of 2.5 hours outbound talktime per day, i.e., actual time spent actively contacting and speaking to prospects
  • To create quality opportunities for the Business Development Manager to bring in new business revenue.

What you Bring to the Team

  • Track record of managing a high performing telephonebased sales department
  • Ability to build, manage and drive sales performance in a targeted, entrepreneurial business environment
  • A flexible approach to sales, coaching and being able to flex your coaching style from direct to a consultative approach.
  • The ability to motivate a floor of 50+ people by floor walking, holding high energy briefs, creating, and managing incentives and a bring a largerthanlife personality.
  • Able to work well within a team and manage your time effectively around your peers to be able to both support them and manage your own team at the same time.

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