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Night Porter

3 months ago

Leeds, Leeds, United Kingdom RBH Management Full time

Job Ref:
RBH11637

Branch:
The Met Hotel Leeds

Location:
The Met Hotel Leeds, Leeds

Salary/Benefits:
£22880 per annum + Great Perks

Contract type:
Permanent

Hours:
Full Time

Shift pattern:5 days over 7 fully flex

Hours per week:40

Posted date:10/03/2023

Closing date:09/04/2023

JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting them first.

Our approach to diversity in the workplace, health wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...


A DAY IN THE LIFE OF A NIGHT PORTER AT THE MET HOTEL, LEEDS

  • What you'll be doing..._
Reporting to the Night Guest Services Manager you can expect your working day to include the following.

  • Greeting guests, check in and checking out guests and assisting them with any general enquiries
  • Serving food and beverage from the 24/7 menu to any late arrivals and residents
  • Carrying out security patrols and ensuring the safety and comfort of our guests during their stay
  • Completing the Reception shift and balancing the day's business and running the Night Audit process
  • Processing card payments, charges and banking reconciliation
  • Assisting guests with their forward travel plans and making reservations as required
This is a full time position - 40h, 5 over 7 days including weekends.

You will also be required to support in Duty Management Shifts in the absence of the Night Guest Service Manager

Shift: 10:45 pm - 07:15am

WHAT WE NEED FROM YOU

  • We hire mostly on personality potential but here are a few of our requirements..._
To succeed in the role of Night Porter you will need the following qualities and skills.

  • You will need to be well presented, approachable and helpful, along with a good command of the English language
  • Be able to work well on your own using your own initiative and with others as you are part of a team working on shifts
  • Follow the checklist protocols and be confident in computer skills and telephone answering
  • Be a good team player and all round problem solver to help our guests
  • Have previous experience in guest facing roles and be able to work well in a calm and busy enviornment
  • Have a good standard of numeracy and be able to complete work to timelines as the audit process is an essential part of our daily operation

WHAT WE OFFER

  • You will have access to a benefits package we believe truly works for our people and enhances our overall culture..._
  • Discounted hotel room rates for you and your friends family
  • Extra days holiday for your birthday
  • Flexible working arrangements
  • Pension
  • Free meals on duty saving you over £1000 per year
To learn more about our full benefits package, click here to watch our employee benefits video.

EQUAL OPPORTUNITIES

#LifeatRBH

THE MET HOTEL LEEDS
Opening in the late 1800's The Met Hotel Leeds has welcomed guests to Leeds for over a century.


Designed by local architects Chorley Connon, this hotel is renowned for its Victorian terracotta facade and stone cupola taken from the city's demolished 4th White Cloth Hall.

Today, The Met Hotel Leeds is still a much-loved landmark in Leeds' cityscape, blending its original design with contemporary interiors to create a 4-star city centre retreat.


At our restaurant and bar, you can enjoy seasonally inspired dining and drinking, with menus crafted from local ingredients - all in a stylish setting.


Perfectly suited for weddings, meetings, and conferences, The Met Hotel Leeds is home to 15 flexible modern event spaces ideal for any occasion.


Just minutes from the train station and close to the city's prestigious shopping quarter, bars and restaurants, The Met Hotel Leeds is ideally located for city breaks, business trips and events.