Commercial Collector
7 days ago
OVERALL SUMMARY
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don't tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
Join Close Brothers Premium Finance Team where you will manage customer accounts that fall into arrears; effectively and efficiently collecting on these accounts to ensure the business performs within the set limits and budgets.
The role is a high-level customer service driven role. To be successful, you must be a self-motivated individual who has excellent planning and organisational skills. You need to be a good communicator with strong influencing and negotiation skills.
RESPONSIBILITIES
- To manage, review and collect on an allocated portfolio of Commercial debt
- To contact customers where payment is overdue and establish appropriate repayment plans
- To monitor repayments and credit searches to pro-actively identify any issues arising
- To work closely with CBPF Sales Managers to advise on any problem accounts
- To liaise with brokers and solicitors on more complex account workouts
WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:
- Excellent customer service skills
- Previous experience in a customer focused environment
- Strong oral and written communication
IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:
- Previous experience in a collections or underwriting position
- Previous experience in the insurance or financial services industry
- Knowledge of regulations relating to Compliance, Data Protection, Anti Money Laundering, Consumer Credit Directive and Consumer Credit Act
We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at or request a call back.
ABOUT US
For roles offering hybrid working: At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.
Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. At Close Brothers we provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term.
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