Salon Manager

2 weeks ago

London, Greater London, United Kingdom The Refinery Full time

An exciting opportunity has arisen to join our flagship gentleman's grooming and wellness salon (2000sq ft) in the heart of Mayfair, for a 12-month maternity cover contract.

This role requires the post holder to guide and lead a team of 18 self-employed service providers and a small FOH team.

Job Title:
Reception/Salon Manager

Location:
The Refinery Mayfair, 18 Grosvenor Street, W1K 4QQ (on site)

Contract:
Full Time, 12 Month FTC Maternity Cover

Hours of Work: 40 hours per week
(any 5 days in 7, shifts vary between the hours of 8.30am-8pm) - Every Saturday and Sunday required.

Department:
Management (with 1 or 2 days on reception desk)

Reporting to:
Global Finance and Operations Director

Salary:
£30, ,000 per annum

Generous staff discounts and complimentary treatments, pension contributions.


The Refinery is a pioneer in luxury gentleman's grooming and has developed a reputation as the ultimate destination for gentlemen's hair, beauty and wellbeing services.


From the beginning, we have endeavoured to provide the most innovative techniques, progressive therapies, excellent customer service, and worlds' finest salon brands, all whilst maintaining an enduring devotion to tradition, perfecting the artistry behind the ancient hair and beauty practices that have stood the test of time.

To continue our pursuit, we ensure we recruit those who value and embody our ethos of delivering _excellence-in-service._

Code of best practice:


Act as an ambassador of a world-class destination and deliver our treatments in accordance with the Standard Operating Procedures to ensure guests receive the expected and desirable level of customer service through a sincere approach of professionalism, valuable parting of knowledgeable advice, unsurpassed quality of delivery and genuine attention to customer fulfilment and experience.


Key Responsibilities:

Business Management

  • Oversee the general daily running of the business.
  • Be always present and a part of the team (some FOH duties are required).
  • Monitor diaries daily, ensuring smart bookings and maximise capacity.
  • Ensure stock ordering and control is managed efficiently and effectively.

Growth and Brand Awareness Management

  • Develop relationships with surrounding business (such as hotels, offices etc.) to drive growth of client base.
  • Be aware of competitors and develop strategies to be the first choice for new and existing clients.
  • Develop and drive brand awareness across social media and ecommence platforms.
  • Work with the NPD team to develop the Refinery brand.
  • Participate in project work and/or lead projects, as directed, and implement any actions as necessary.
  • Regularly liaise with the Global Finance Director and implement strategic changes to forecasting and brand growth and development plans.

Operations & Sales

  • Deliver excellent product knowledge to our customers, engaging with our clients at every opportunity to introduce them to our retail ranges and cross pollinate treatments.
  • Generate increased sales through repeat bookings, product sales, long standing bookings, and any other opportunities to clients to increase sales and service.
  • Regularly work on reducing cost of goods and introduce fit for purpose solutions.
  • Provide operational support for the team to ensure service levels are maintained during peak periods.
  • Monitor diaries and introduce service providers/services to minimise white space and downtime.
  • Promote the longterm success of the business.
  • Review daily, weekly, and monthly performance of the business and implement strategy plans

Human Resources and Recruitment

  • Work in conjunction with the HR Manager to recruit team members (selfemployed and employees)
  • Complete monthly payroll submissions
  • Review and sign off on consultant invoices

Leadership

  • Supervise, motivate, and develop individuals within the team to enable them to meet current and future client needs.
  • Lead by example, be reliable, flexible, honest and a strong advocate for The Refinery.
  • Assist with developing succession plans to support the longerterm growth of the business as well as individual development needs.
  • Delegate in a way that encourages development and creates a sense of ownership and responsibility within the team, working effectively and developing close relationships.
  • Monitor your team to ensure their delivery of service in line with KPI criteria.

Person Specification:

Essential Key Competencies

  • Minimum of 3year previous management experience in a premium Medi Spa or luxury grooming environment.
  • Experience of taking the initiative and taking a positive and practical approach to problem solving
  • Experience in business growth and development.
  • Commercial awareness
  • Experience and ability of sales and promotions
  • Demonstrate attention to detail and time management
  • Strong team working skills, able to work to shared objectives and procedures.

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